Elizabeth Garner
St. Louis Park,MN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teaching Aid
Primrose Schools
Chanhassen, MN
11.2023 - Current
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Assessed student progress through observation, documentation, and portfolio review.
- Established and enforced rules for behavior and procedures for maintaining order in the classroom.
- Maintained records of student attendance and performance according to school policies.
- Communicated regularly with parents regarding their child's progress.
- Managed classroom materials and resources effectively to maximize instructional time.
- Utilized technology tools such as smart boards or tablets for teaching purposes.
- Supervised recesses and lunch periods while ensuring safety of all students.
EMS Dispatcher
American Medical Response, AMR
Huber Heights, Ohio
06.2023 - 11.2023
- Responded to emergency calls, determined nature and location of incident, and dispatched appropriate personnel and equipment.
- Maintained detailed records on all dispatched calls including response times, type of incidents handled.
- Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
- Assessed incoming requests for service based on established criteria and protocols; prioritized responses according to severity of situation.
- Operated computer aided dispatch system which includes entering data into a database, retrieving information from the database, printing reports.
- Communicated with field personnel via two-way radios in order to provide updates on changes in call volume or priority levels.
- Notified hospitals regarding pending arrivals; provided patient condition reports upon request.
- Served as a liaison between EMS personnel and other healthcare providers such as physicians or nurses during complex cases.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded to emergency calls routed by automatic distribution system.
Customer Service Expert
T-Mobile
Oklahoma City, OK
04.2021 - 05.2023
- Provided customers with accurate, valid and complete information on products and services.
- Responded promptly to customer inquiries in person, by telephone, or via email.
- Resolved customer complaints via phone, email or face-to-face contact.
- Developed a strong understanding of product features and benefits.
- Maintained up-to-date knowledge of company's products and services.
- Assisted customers with product selection based on their needs and preferences.
- Generated sales leads through cross selling initiatives.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Recommended upgrades or additional features that could enhance user experience.
- Collaborated with other departments such as sales, marketing, engineering., as required.
Education
Some College (No Degree) - Early Childhood Education
Sinclair Community College
Dayton, OHSkills
- Customer Complaint Resolution
- Call Center Customer Service
- Time Management
- Critical Thinking
Certification
- CPR Certified
- First Aid Certified
- BLS Cerfification
Languages
English
Native/ Bilingual
Spanish
Limited
About Me
- I have moved across states lines several times within the last year. I am able to adapt to new surroundings, policies, and responsibilities efficiently and successfully.
- I have worked in restaurant settings, fast food, call center, technical support, EMS dispatching, and childcare and was able to take on each new role without hesitation and learn each role quickly and efficiently.
References
References available upon request.
Timeline
Teaching Aid
Primrose Schools
11.2023 - Current
EMS Dispatcher
American Medical Response, AMR
06.2023 - 11.2023
Customer Service Expert
T-Mobile
04.2021 - 05.2023
Some College (No Degree) - Early Childhood Education
Sinclair Community College
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