Elizabeth Garnicki
Davie,FL
Summary
Professional administrative expert with proven track record in legal environments, adept at handling complex legal documentation and supporting executive-level tasks. Known for reliability, adaptability, and collaborative mindset, ensuring smooth operations and timely results. Skilled in legal research, document management, and maintaining confidentiality while fostering cooperative work environment.
Overview
12
12
years of professional experience
Work History
Executive Legal Assistant & Paralegal
Xenia Hernandez Law Firm Esq.
05.2023 - 06.2025
- Minimized disputes among parties by drafting clear, concise correspondence that addressed concerns proactively.
- Provided essential administrative support during depositions, maintaining accurate records while ensuring a smooth process for all involved.
- Ensured accurate billing practices for optimal revenue generation by meticulously tracking billable hours.
- Increased attorney productivity by expertly managing heavy caseloads and prioritizing tasks based on urgency.
- Managed high-profile cases with professionalism, ensuring all required documentation was accurately prepared and filed promptly.
- Coordinated travel arrangements for attorneys, enabling them to attend essential meetings without delay or logistical issues.
- Improved client retention rates through exceptional customer service skills and timely responses to inquiries.
- Streamlined office operations for increased efficiency by implementing new document management systems.
Quality Assurance Analyst
AT&T
07.2018 - 03.2023
- Customer service , going over billing, troubleshooting equipment, suggest products based off customer needs, upsell devices and services
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Office Manager/Executive Assistant
UpstairsFX/Final Mix Audio
09.2016 - 06.2018
- Maintain a presentable office space, run personal and office errands for president of the company, translate presentations form Spanish to English, Constant updates and reminders of presidents calendar (appointments, conference calls etc.) Client services (make coffee, run food errands for clients, create new client relations)
- Production Assistant: gather price bids for client events, research local companies for possible new clients, create a faster and easier way for president to approach and achieve new clients.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
Assistant Manager
Aldo
01.2013 - 09.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
GED - undefined
High school diploma -
Ida S Baker High School
Cape Coral, FLBachelor of Science - Nursing
University of South Florida
Tampa, FL06-2016
Skills
- English/ Spanish
- Sales
- Entering data quickly and accurately
- Scheduling and budgeting
- Filing & Organization
- Management & Leadership Skills: Planning & Execution
- Planning and managing resources to accomplish organizational
- Microsoft office
- Fast learner
- Multitasking proficient
- Punctual
- Maintaining Company Social Media accounts
- Create travel itinerary
- Strong Communication Skills
- Interpretation and Translation Services
- Customer Retention Strategies
- General Accounting
- Customer Inquiries
- Service Quality
- Customer Support
Timeline
Executive Legal Assistant & Paralegal
Xenia Hernandez Law Firm Esq.
05.2023 - 06.2025
Quality Assurance Analyst
AT&T
07.2018 - 03.2023
Office Manager/Executive Assistant
UpstairsFX/Final Mix Audio
09.2016 - 06.2018
Assistant Manager
Aldo
01.2013 - 09.2016
GED - undefined
High school diploma -
Ida S Baker High School
Bachelor of Science - Nursing
University of South Florida
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