Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Garrard

Maple Heights,OH

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Overview

5
5
years of professional experience

Work History

Housekeeper

Spark
06.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Washed and put away kitchen dishes, utensils and glassware.

Housekeeping Supervisor

Holiday Inn Express Hotel
10.2022 - 03.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.

Room Attendant

Towneplace Suites By Marriott
04.2019 - 12.2021
  • Cleaned and properly stocked guest rooms to achieve high standards of quality, service, and cleanliness; changed bed linens, emptied wastebaskets, dusted, wiped down furniture, and fixtures
  • Organized and restocked carts to achieve room turnover needs; facilitated inventory management by accurately documenting rooms cleaned and supplies used
  • Reported maintenance issues, safety concerns, and injuries; upheld compliance with hotel policies and procedures, OSHA standards, and key control procedures.

Education

Diploma -

Findlay Digital Academy
Findlay, OH
03.2024

Skills

  • Microsoft Office
  • Customer Service
  • Communication
  • Guest Accommodations
  • Time Management
  • Leadership
  • Problem-Solving
  • Organization
  • Teamwork
  • Critical Thinker
  • Conflict Resolution
  • Patience
  • Self-management
  • Motivated
  • Strong work ethic
  • Adaptability
  • Open-mindedness
  • Housekeeping
  • Cleaning and organizing abilities
  • Deep Cleaning Protocols

References

  • Amber Pelfrey, Housekeeping Supervisor at Towneplace Suites By Marriott, 419.889.7796, Oneofakind0392@hotmail.com
  • Lori Bowling, General Manager at Towneplace Suites By Marriott, 419.306.5489, lori.bowling@marriott.com

Timeline

Housekeeper

Spark
06.2023 - Current

Housekeeping Supervisor

Holiday Inn Express Hotel
10.2022 - 03.2023

Room Attendant

Towneplace Suites By Marriott
04.2019 - 12.2021

Diploma -

Findlay Digital Academy

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Elizabeth Garrard