Elizabeth Garrison
Hampstead,NC
Summary
Hello,
My name is Elizabeth, but you can call me Liz!
I’m an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I enjoy taking on added responsibilities to meet team goals.
My resume is attached below for a more in-depth illustration of my work history and skills that I have acquired over the years.
Please feel free to call or email me anytime. I'd love to discuss how my personality, and background, would be a great fit for your role!
Thank you for your time and consideration of my candidacy. I look forward to hearing from you soon!
Respectfully,
Liz Garrison
Overview
14
14
years of professional experience
Work History
Property Manager
T&S Rentals
04.2023 - Current
- Currently managing a diverse portfolio of 173 single-family homes! Using customer service skills, positive relationships are nurtured with property owners, tenants, and their pets. Occupancy is between 90 to 95%.
- I use my sales skills daily to help homeowners secure the best possible return for their investment properties, all while minimizing vacancies.
- In addition to providing excellent account management and customer service, my role also includes marketing properties and reviewing tenant applications and credit reports for eligibility.
- My responsibilities also include timely rent collection, conducting property inspections, and quoting turnover repairs; collaborating with vendors, HOA managers, and insurance adjusters to ensure the successful coordination and completion of maintenance visits, turnover repairs, and insurance claims.
Front Desk/Sales Assistant
Destination Realty Corp
05.2022 - 04.2023
- As the face of the model home and sales office, I greeted current and potential clients while maintaining the front desk sign-in process to collect lead information for all walk-in traffic, before assigning them to a sales agent
- Entering new leads into the company CRM as well as updating current lead information as needed
- Directing all incoming calls and emails, assisting builder representatives, sales agents, and contractors with various tasks; including website management, service coordination, housekeeping, and technical repairs of office equipment.
Assistant Manager
Seaside Rentals, Inc
09.2020 - 02.2022
- While comfortably managing priorities with minimal supervision, some of my essential responsibilities in this role included scheduling and coordinating driver routes, checking orders for quality control, filling in as a substitute driver, and assisting the supervisor of operations
- Additionally, I was the first point of contact for sales calls, taking new orders, customer/driver care, management support, and updating driver/equipment changes in company software.
Property Manager/Vacation Sales Specialist
Action, Inc
01.2015 - 09.2020
- As the long-term property manager, I was responsible for the direct oversight of residential properties in the long-term rental division, ensuring maximized asset value, customer satisfaction, and revenue
- Using strict attention to detail to oversee the day-to-day aspects of property management, including processing new rental applications, leases, and welcome letters, marketing strategies, responding to new renter leads., creating, and implementing the annual marketing plan while maintaining a positive relationship with residents, homeowners, and vendors; approving invoices, gathering and analyzing the current market and economic trends, promoting resident satisfaction and retention, and supervising the vacation rental division and staff as needed
- I started with the company as a vacation specialist in our short-term rental division
- My primary focus was vacation rental sales, and property presentation whether by phone or in person, while tailoring our client’s vacation plans to fit their needs
- Throughout my time in this position, my closing ratio was usually between 89-97%.
Leasing Manager/Leasing Agent/Marketing Specialist
Hercules Real Estate Services/Compass Rock Real Estate
08.2010 - 01.2015
- As part of a team, my core focus in this role was sales, leasing, and marketing
- My role also included reviewing tenant applications and supporting documentation to determine tax-credit eligibility, while maintaining compliance with the NCHFA
- Supporting the General Manager and our team in the daily operations of the property, managing resident accounts, maintaining policy and procedures, and assisting with annual State audits.
Education
Associate - Science
Northeastern Technical College
Cheraw, SCNorth Carolina Real Estate Broker -
Jacksonville Real Estate Academy
Jacksonville, NC04.2016
Skills
- Relevant Skill Summary
- Sales skills —Influencing and negotiating with customers
- Basic computer skills — Performing basic computer operations and troubleshooting common problems
- Customer focus & orientation — Highly Proficient in Responding to customer situations with sensitivity Identifying and resolving common customer issues
- Learning agility —Learning and applying new information, including new databases and procedures
- Attention to detail —Identifying differences in materials, following instructions, and detecting details among distracting information
- Exceptional oral and written communication skills
- Administrative Support
- Contract Negotiation
- Fair Housing Mandates
- Tenant and Eviction Laws
- Sales and Marketing
- Property Tours
- New Construction
- Building Operations
- Leasing and Sales
- Affordable Housing Programs Knowledge
- Multi-Family Property Management
- Property Management Software Understanding
- Microsoft Office
- Licensed Broker
- Tenant Screening
- Effective Planning
- Property Marketing and Promotion
- Lease Renewals
- Safe Work Practices
- Maintenance Knowledge
- Landscaping and Grounds Maintenance
- Rent Collection
- Tenant Improvements
- Background Check Investigations
- Relevant Skill Summary
- Property Showing
- Preventive Maintenance
- Rental Pricing Strategies
- Administrative Leadership
- Tenant Eligibility Determination
- Serve Customers
- Property Walks
- Community Association Support
- Security Management and Enhancement
- Renewals Management
- Mobile Device Operation
- Rent Growth
- Property Accountability
- Contractual Obligations
- Insurance Coordination
- Collect Payments
- Equipment Replacement
- Tenant and Owner Liaising
- Investment Properties
- Performance Assessment
- Maintenance and Supply Requests
- Interior Renovations
- Staff Coordination
Timeline
Property Manager
T&S Rentals
04.2023 - Current
Front Desk/Sales Assistant
Destination Realty Corp
05.2022 - 04.2023
Assistant Manager
Seaside Rentals, Inc
09.2020 - 02.2022
Property Manager/Vacation Sales Specialist
Action, Inc
01.2015 - 09.2020
Leasing Manager/Leasing Agent/Marketing Specialist
Hercules Real Estate Services/Compass Rock Real Estate
08.2010 - 01.2015
Associate - Science
Northeastern Technical College
North Carolina Real Estate Broker -
Jacksonville Real Estate Academy
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