Elizabeth Garza
Seguin,TX
Summary
To obtain a rewarding career with a company that values its employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
ARBI
Progressive Insurance
01.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
PCS
Progressive Insurance
01.2021 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
CCU
Progressive Insurance
01.2019 - 12.2020
- High volume of claims from across multiple states
- Customer Experience driven
- Held licenses in multiple different states
CLRU
Progressive Insurance
01.2017 - 12.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Department manager
Lowe's home improvement
01.2010 - 01.2017
- Responsible for the overall sales, merchandise maintenance, and supervision of the hourly associates and specialists in the assigned departments
- Maintains departments according to company merchandising standards and store operations policies
- Provides and ensures quick, responsive friendly, customer service.
Sales Specialist
Lowe's home Improvement
01.2008 - 01.2010
- Serves as the store expert in the Flooring department by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders
- Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders
- This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
Customer Service Associate
Lowe's Home Improvement
01.2006 - 01.2008
- Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise
- Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
Education
Skills
- Phone sales and customer service including resolving customer issues and setting up complete projects
- Managing and training of associates in multiple departments including delegating and staffing properly
- Written Communication
- Self-Directed
- Organization and Time Management
- Public Speaking
- MS Office
Special Projects
- 2023-2024: Qualified Substitute Supervisor for ARBI: responsible for managing teams of 6 ARBI claim reps in absence of their supervisor; successfully completed leader competency workshops; completed Intellirisk reviews and rep observations
References
- Rick Hewitt, (512)787-0061
- Tommy Davis, (409)201-4574
Timeline
ARBI
Progressive Insurance
01.2022 - Current
PCS
Progressive Insurance
01.2021 - 12.2021
CCU
Progressive Insurance
01.2019 - 12.2020
CLRU
Progressive Insurance
01.2017 - 12.2018
Department manager
Lowe's home improvement
01.2010 - 01.2017
Sales Specialist
Lowe's home Improvement
01.2008 - 01.2010
Customer Service Associate
Lowe's Home Improvement
01.2006 - 01.2008
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