Elizabeth Garza
Watsonville,CA
Summary
- Effective Student committed to learning, developing skills in Human Services/Psychology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
30
30
years of professional experience
Work History
College Student, Human Services
Cabrillo College
08.2022 - Current
- Met academic standards and expectations to maintain school enrollment.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Stored and frequently referenced course syllabus, also noting instructor contact information.
Home Studies, Family Management
Self Employed
01.1995 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
MEDICAL OFFICE REPRESENTATIVE
Dignity Health Medical Group
05.2015 - 07.2020
- Scheduling appointments, within individual provider scheduling perimeters, prioritizing urgency of patient care
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Verification of health plan eligibility
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Receiving and distributing messages, ensuring that providers receive time sensitive information for top of the line patient care
- Use of electronic practice management systems
- Clerical duties as needed, support daily clinic operations
- Distribution of pharmacy refill requests, verification of control substance medications with pharmacy personnel
- First point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff.
CUSTOMER SERVICE REPRESENTATIVE
Santa Cruz Metro Transit District
01.2011 - 01.2014
- Sales/cashier activities using print encoded media for transit tickets, passes; credit card transactions, processing photographs for employees/customers for purposes of creating identification badges; reconciles booth sales, greeting customers and receiving incoming calls for transit info, inquiries, other
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Upon supervisor request, during times of her unavailability took on time sensitive processing of consumer/public service improvement suggestions, also entailed proper distribution to designated department supervisors to whom issue would be properly addressed
- Assisted with ride reservations for customers in accordance with Americans with Disabilities Act (ADA) guidelines (paratransit eligible customers only) for single and/or multiple trips utilizing paratransit services.
MEDICAL RECEPTIONIST
Western Medical Associates
01.1998 - 01.2004
- Provided reception for a pediatric office consistent of 7 Doctors and 1 Nurse Practitioner; greeted clients in a timely manner
- Assisted clients in filling out appropriate forms for registration and patient privacy acts
- Handled 180+ calls on a daily basis in fast-paced environments
- Facilitated patient flow by assisting Dr with scheduled time management.
Education
Human Services - Psychology
Cabrillo College
Aptos, CASkills
- Excellent interpersonal, organizational, and customer service skills
- Great experience with electronic practice management systems
- Experience with multi-line phones
- Medical terminology knowledge
- Bilingual in Spanish, written and spoken communications
- Time Management
- Ethical Awareness
- Study Skills
- Project Leadership
Languages
Spanish
Native or Bilingual
Timeline
College Student, Human Services
Cabrillo College
08.2022 - Current
MEDICAL OFFICE REPRESENTATIVE
Dignity Health Medical Group
05.2015 - 07.2020
CUSTOMER SERVICE REPRESENTATIVE
Santa Cruz Metro Transit District
01.2011 - 01.2014
MEDICAL RECEPTIONIST
Western Medical Associates
01.1998 - 01.2004
Home Studies, Family Management
Self Employed
01.1995 - 10.2022
Human Services - Psychology
Cabrillo College
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