Elizabeth Gaskins Espinosa
San Pedro,CA
Summary
Hardworking and focused professional offering excellent communication, planning, and prioritization skills demonstrated through more than ten years of management experience. Offering strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly organized and detail-oriented individual who is seeking a new opportunity in the industry.
Overview
13
13
years of professional experience
Work History
Visual Merchandise Manager
Tillys
03.2015 - 02.2024
- Managed, trained, and developed a high-performing visual merchandising team for overall success.
- Maintained a safe working environment by ensuring compliance with company policies and industry regulations regarding visual merchandising practices.
- Established and maintained open lines of communication with corporate executives, senior visual department and vendors, sharing pertinent information about store performance, customer feedback, marketing, visual displays and requesting support when needed.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Improved employee engagement levels within the visual merchandising department through effective leadership, communication, and performance evaluations.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Optimized floor plans and fixture layouts to maximize customer flow and improve shopping experience.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Traveled to 10 local and 6 out of state stores to assist with visuals for new store openings, visual resets, and training management teams and new hires.
Assistant Retail Manager
Wet Seal Inc.
05.2011 - 03.2015
- .Produced regular sales reports, analyzed data and identified areas for improvement.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Implemented strategies focused on increasing store sales and customer satisfaction
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
Education
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Wilmington, CA06.2020
Skills
- Clear communication and interpersonal skills
- Time management and organizational skills
- Multitasking abilities and attention to detail
- Strong customer service and conflict resolution
- Leadership and mentoring
- Teamwork and Collaboration
- Project Management
- Computer Proficiency (MS Office, Outlook, Zendesk)
- Video Conferencing (Ring Central) and telephone etiquette
- High Hazard Facility Training
Timeline
Visual Merchandise Manager
Tillys
03.2015 - 02.2024
Assistant Retail Manager
Wet Seal Inc.
05.2011 - 03.2015
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
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