Elizabeth Gastelum
Phoenix,AZ
Summary
Well qualified customer service manager and Notary Public with over 15 years of experience, proficient in handling complex customer issues and promoting positive experiences. Efficiency driven and organized with team oriented mentality and dedication to customer satisfaction. Fluent in English and Spanish.
Overview
19
19
years of professional experience
Work History
Title Clerk
Phoenix Motor Vehicle Service LLC / 40hrs Per Week
02.2022 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
Customer Service Manager
Gg&d Motor Vehicle Services/40-45hrs Per Week
05.2007 - 06.2021
- Reviewed and analyzed driver’s records to know reinstatement requirements after suspensions due to citations, DUI and Financial Responsibility.
- Interpreted, applied and explained provisions of the Arizona Revised Statutes Title 28.
- Enforced company policies, responded to questions and provided advise to the public regarding department procedures and regulations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Review forms and applications for accuracy and inspected legal documents for authenticity.
- Manually updated citations records from court abstracts into the database.
- Administered vision, oral, written and road test exams to license applicants.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of MVD policies.
- Trained and certified new quality-focused customer service representatives.
Assistant Store Manager
Payless Shoe Source /40hrs Per Week
05.2005 - 05.2007
- Greeted customers in a timely and fashion manner, while quickly determining their needs.
- Counted cash drawers and made bank deposits.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assigned employees to specific duties to best meet the needs of the store.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Handled customer relations issues in a gracious manner and in accordance with company policies.
Education
High School Diploma -
South Mountain High School
Phoenix, AZSkills
- Customer Service
- Skilled multi-tasker
- Proficient in Microsoft Word, Excel
- Quick Learning Ability
- Problem solving,
- Highly organized
- Relationship Building
- Data Confidentiality
- Attention to detail
- Collaboration and Teamwork
Timeline
Title Clerk
Phoenix Motor Vehicle Service LLC / 40hrs Per Week
02.2022 - Current
Customer Service Manager
Gg&d Motor Vehicle Services/40-45hrs Per Week
05.2007 - 06.2021
Assistant Store Manager
Payless Shoe Source /40hrs Per Week
05.2005 - 05.2007
High School Diploma -
South Mountain High School
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