Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Gataifale

Grantsville,UT

Summary

Proven track record in enhancing safety and customer satisfaction at Delta Global Services through expert conflict de-escalation and efficient dispatch operations. Skilled in CCTV surveillance and superior customer service, consistently achieving operational excellence. Demonstrated ability to lead and train teams, significantly improving security and service standards. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

17
17
years of professional experience

Work History

Security Officer

Purple
02.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Airline Ticket Agent/Gate Service Agent

Delta Air Lines, Inc
05.2021 - Current
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
  • Resolved customer complaints professionally and empathetically to retain loyalty.
  • Managed group bookings expertly from initial inquiry through final payment processing.
  • Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
  • Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
  • Collaborated with team members to achieve consistently high-quality customer service standards.
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Verified passenger documentation to ensure compliance with international travel requirements.

Underground Utility Locator

ELM Utility Locating
09.2020 - 04.2021
  • Developed strong relationships with clients, ensuring their satisfaction with timely and accurate underground utility location services provided throughout each project phase.
  • Participated in ongoing professional development opportunities to stay informed about advances in technology and methodology for locating underground utilities more efficiently.
  • Assisted in reducing utility repair costs by accurately locating and marking underground utilities before construction work began.
  • Promoted safe digging practices among construction crews through regular communication about the importance of proper utility location techniques.

Administrative Sales Assistant

Olive and Cocoa
10.2019 - 12.2019
  • Improved office efficiency by managing inventory levels of office supplies, ordering as needed to maintain optimal stock levels.
  • Provided exceptional administrative support during high-volume periods or absences of key personnel, ensuring uninterrupted workflow within the department.
  • Handled sensitive client information with discretion while maintaining confidentiality at all times.
  • Improved overall departmental organization through careful record-keeping practices including tracking contacts and follow-up actions.

Security Site Supervisor/Transportation Dispatcher

Delta Global Services
03.2014 - 04.2019
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Maintained detailed logs of daily activities, providing accurate records for management review.
  • Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Championed process improvement initiatives within the department that led to measurable increases in efficiency, productivity, and customer satisfaction.
  • Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
  • Collaborated with other departments to streamline processes and improve overall operational efficiency.
  • Directed dispatching, routing, and tracking of 8 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Performed security investigations and reported findings to client management.

Inventor Managment

Home Depot
06.2009 - 06.2011
  • Collaborated with sales teams to develop targeted pitches and presentations for potential clients, showcasing the value of newly invented products.
  • Evaluated market demands to identify opportunities for new product development, leading to increased company revenue.
  • Established a strong track record of successful patent applications, demonstrating expertise in navigating the intellectual property landscape.
  • Championed a culture of creativity within the organization by organizing workshops, brainstorming sessions, and other activities aimed at fostering an inventive mindset among employees.

Quality Control Inspector

Prologix Distribution Service
06.2007 - 06.2009
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Education

High School Diploma -

Kearns High School
Salt Lake City, UT
06.2006

Skills

Report Writing

Incident Reporting

General security

CCTV Surveillance

Detail Oriented

Superior customer service

Patrol operations

Conflict de-escalation

Access Control Management

Metal detector operation

Dispatch

Attentive and Observant

Reliable and Responsible

Timeline

Security Officer

Purple
02.2023 - Current

Airline Ticket Agent/Gate Service Agent

Delta Air Lines, Inc
05.2021 - Current

Underground Utility Locator

ELM Utility Locating
09.2020 - 04.2021

Administrative Sales Assistant

Olive and Cocoa
10.2019 - 12.2019

Security Site Supervisor/Transportation Dispatcher

Delta Global Services
03.2014 - 04.2019

Inventor Managment

Home Depot
06.2009 - 06.2011

Quality Control Inspector

Prologix Distribution Service
06.2007 - 06.2009

High School Diploma -

Kearns High School

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Elizabeth Gataifale