Elizabeth Gatlin

Summary

Organized and dependable candidate with extensive experience as a Dispatcher for the United States Air Force, excelling in decision-making and customer service. Proven ability to manage high-stress situations while training team members and enhancing operational efficiency. Skilled in data entry, incident reporting, and fostering a collaborative environment to achieve mission success.

Overview

years of professional experience

Work History

Dispatcher

United States Air Force, USAF

03.2022 - Current

Coordinated mission-critical communications between units and command staff, ensuring timely information dissemination.
Trained junior dispatchers on protocols and systems, fostering a culture of excellence and teamwork.
Monitored and analyzed real-time data to support decision-making in high-pressure environments.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

HR Assistant and Team Member

Chick-fil-A

08.2018 - 01.2022

Coordinated recruitment processes, including scheduling interviews and communicating with candidates.
Assisted in onboarding new employees, ensuring compliance with company policies and procedures.
Supported performance management processes by tracking employee evaluations and feedback.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Screened applicant resumes and coordinated both phone and in-person interviews.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Set up orientations and initial training for new employees.
Maintained accurate cash drawer balances throughout shifts.
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with product inquiries and problem resolution.
Ensured cleanliness and organization of checkout area to enhance customer experience.
Collaborated with team members to streamline service during peak hours.
Trained new cashiers on operational procedures and customer service standards.

Education

Associate of Applied Science - Medical Assistant

Oklahoma City Community College

Oklahoma City, OK

05-2027

Skills

Customer service
Data entry
Decision-making
Active listening
Attention to detail

Stress tolerance
Time management
Problem-solving
Incident reporting

Timeline