Elizabeth Gauna
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Healthcare Manager/Case Manager
WellMed Medical Management - United Health Group
01.2024 - Current
- Coordinated with interdisciplinary teams to streamline care processes and improve outcomes.
- Evaluated performance metrics to identify areas for operational improvement.
- Facilitated communication between patients, providers, and administrative staff.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Collaborated with medical staff to develop interdisciplinary treatment plans for patients.
- Reviewed patient records to assess progress toward desired outcomes of care delivery.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Guided clients in developing personalized health plans and lifestyle changes.
- Collaborated with healthcare teams to coordinate client care and resources.
- Educated clients on chronic disease management and preventive health strategies.
- Utilized digital tools to track client interactions and health outcomes effectively.
- Advocated for clients' access to health services and community resources.
- Participated in quality improvement initiatives to improve outcomes for patients.
- Assessed patient's current health status by reviewing medical records and conducting physical examinations.
- Developed individualized care plans for patients based on their specific needs and goals.
- Collaborated with primary care physicians to ensure continuity of care and best practices.
- Monitored patient progress towards established goals using evidence-based data collection tools.
- Evaluated effectiveness of interventions used in patient care plans and adjusted accordingly if needed.
- Conducted one-on-one counseling sessions with patients to encourage healthy behaviors such as diet modification, exercise regimens, smoking cessation.
- Improved general health of clients by sharing nutrition information and fitness tips.
- Monitored clients' progress and compared to pre-determined health targets.
- Gathered health data from clients using self-assessment tools.
- Reported on clients' health status by interpreting data.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Healthcare Coordinator
United Health Group, Optum
05.2021 - 01.2024
- Coordinated patient care services among healthcare providers and facilities.
- Managed scheduling and appointments for patients and medical staff.
- Facilitated communication between patients, families, and healthcare teams.
- Monitored patient progress and reported updates to medical teams.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Coordinated discharge planning activities for patients leaving hospital or long-term care facilities.
- Educated patients on available medical resources and helped them access community assistance programs.
- Assisted with the coordination of inpatient and outpatient medical services.
- Assisted patient in navigating facilities to find specialty care units.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Intake Nurse
United Health Group, Optum
01.2014 - 05.2021
- Conducted patient assessments and collected medical histories for accurate care planning.
- Collaborated with healthcare teams to develop effective treatment strategies for patients.
- Educated patients on health management, medication usage, and follow-up care instructions.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Coordinated referrals to specialists and arranged necessary follow-up appointments for patients.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Provided compassionate support to patients and families during intake processes and assessments.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with physicians and other healthcare professionals to develop individualized plans of care for each patient.
- Communicated with patients regarding their diagnosis, prognosis, treatment options, potential side effects of medication and treatment plans.
- Utilized Electronic Health Records systems to enter patient information into the database.
- Provided education to patients on preventative health measures, medications, treatments, and lifestyle changes.
- Assessed patient health status and medical history to formulate a plan of care.
- Performed immunizations and administered medications in accordance with established protocols.
- Completed follow-up phone calls to provide referrals and data according to patient's needs.
- Supported patients' families and caregivers with education, information and emotional reassurance.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Licensed Practical Nurse
Amigo Home Health Agency
11.2007 - 11.2014
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Education
Bachelor of Science in Nursing -
Capella University
02-2023
Registered Nurse -
Excelsior College
Albany, NY02-2021
Licensed Vocational Nurse -
Victoria College
09-1998
Skills
- Interdisciplinary collaboration
- Quality assurance and improvement
- Care coordination
- Health data management
- Patient advocacy
- Staff training and education
- Patient education
- Regulatory compliance
- Health outcomes monitoring
- Communication skills
- Problem solving and critical thinking
- Healthcare regulations
- Clinical supervision
- Health information systems
- Written and verbal communication
- Interpersonal communication
- Team collaboration
- Performance metrics management
- Medical ethics and HIPAA compliance
- Basic life support (BLS)
- Quality improvement
Certification
- CPR BLS certified
- FIT tester/trainer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Personal Information
Education and Training
other,other,other
Timeline
Healthcare Manager/Case Manager
WellMed Medical Management - United Health Group
01.2024 - Current
Healthcare Coordinator
United Health Group, Optum
05.2021 - 01.2024
Intake Nurse
United Health Group, Optum
01.2014 - 05.2021
Licensed Practical Nurse
Amigo Home Health Agency
11.2007 - 11.2014
Registered Nurse -
Excelsior College
Licensed Vocational Nurse -
Victoria College
Bachelor of Science in Nursing -
Capella University
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