Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Elizabeth Gauze

Kermit,WV
Elizabeth Gauze

Summary

Adept at driving operational excellence and team collaboration, I significantly enhanced customer satisfaction scores at Dollar General by implementing strategic planning and customer feedback mechanisms. My leadership fostered a culture of continuous learning and engagement, leveraging skills in conflict resolution and budget management to boost productivity and profitability.

Overview

14
years of professional experience
1
Certification

Work History

Walgreens

Manager on Duty/ Shift Duty
09.2017 - Current

Job overview

  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Dollar General

Manager
10.2010 - 11.2017

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Tug Valley
Naugatuck, WV

High School Diploma from Physical Therapy
05.2002

University Overview

  • Awarded [Award Name]
  • Honor Roll [Semester and Year]
  • [Scholarship Name] Scholarship Recipient
  • Completed AP course in [Subject]
  • [Number] GPA
  • [Honor's Society Name] Member
  • Elected Captain of [Team]

Skills

  • Team leadership
  • Crisis management
  • Operational oversight
  • Performance evaluation
  • Staff coordination
  • Shift management
  • Customer relations
  • Conflict resolution
  • Policy implementation
  • Training supervision
  • Workflow optimization
  • Time management
  • Task delegation
  • Problem solving
  • Inventory control
  • Budget management
  • Employee engagement
  • Strategic planning
  • Procedure enforcement
  • Safety compliance
  • Goal setting
  • Staff mentoring
  • Decision making
  • Team motivation
  • Work schedule planning
  • Customer feedback
  • Complaint handling
  • Staff training
  • Operational planning
  • Schedule adherence
  • Daily operations
  • Staff performance
  • Team collaboration
  • Task prioritization
  • Employee supervision
  • Customer satisfaction
  • Operational leadership

Certification

Pharmacy Technician license

References

Walgreens Manager-

Kathy Kirk 304-953-8194

Dollar General Manager-

Jessica May 304-928-0947 OR

Arthur Cline 304-601-8246

Timeline

Manager on Duty/ Shift Duty

Walgreens
09.2017 - Current

Manager

Dollar General
10.2010 - 11.2017

Tug Valley

High School Diploma from Physical Therapy

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Elizabeth Gauze