Hi, I’m
Elizabeth Geney
Toms River,NJ
Summary
Dynamic operations leader with a proven track record at Essex County DFAB, enhancing efficiency through KPI establishment and data-driven procedural changes. Skilled in workload delegation and conflict resolution, my administrative team and I achieved a 40% improvement in timeliness while fostering a culture of accountability and staff development. Proficient in Microsoft Office and committed to operational excellence.
Overview
12
years of professional experience
Work History
Essex County DFABNewark, NJ
Asst. Director of Operations
10.2023 - Current
Job overview
- Assist in overseeing a department of over 140 unionized staff members to enhance operational efficiency.
- Established and enforced KPIs, resulting in increased accountability and performance.
- Analyzed data and implemented procedural changes, achieving 40 percent improvement in timeliness.
- Interpreted and directed implementation of Federal, State, and local guidelines for benefits administration.
- Delegated workloads to ensure timely delivery of benefits to over 66,000 residents.
- Conducted interviews, onboarding, and training for new staff members to build a strong team.
- Facilitated Bi-annual performance evaluations and coaching for staff development and corrective action.
DFABNewark, NJ
Family Service Supervisor
04.2018 - 08.2023
Job overview
- Reviewed eligibility determinations by Family Service Workers to ensure compliance with State and Federal guidelines.
- Coached staff to enhance decision-making processes and improve accuracy.
- Identified training needs to support staff development and skill enhancement.
- Assisted in developing office procedures to promote productivity and timeliness.
DFABNewark, NJ
Family Service Worker, FVO Representative
09.2013 - 03.2018
Job overview
- Interviewed customers to assess eligibility for SNAP, WFNJ, Medicaid, and Emergency Assistance.
- Evaluated cases of domestic violence to determine eligibility for Family Violence Option (FVO) program.
- Connected victims of domestic violence with supportive community resources to promote safety and independence.
Education
Fairleigh Dickinson UniversityTeaneck, NJ
Master of Arts from Forensic Psychology
01.2011
Ramapo College of New JerseyMahwah, NJ
Bachelor of Arts from Psychology
01.2008
Skills
- SaaS Super User
- Microsoft Office
- Time management
- Scheduling and coordination
- Analytical skills
- Organized and Detailed Oriented
- Skilled at leading DEI initiatives
- Staff Onboarding
- Quality Control
- Workload delegation
- Operational efficiency
- Conflict resolution
- Process improvement
- Customer service
- Verbal and written communication
Timeline
Asst. Director of Operations
Essex County DFAB
10.2023 - Current
Family Service Supervisor
DFAB
04.2018 - 08.2023
Family Service Worker, FVO Representative
DFAB
09.2013 - 03.2018
Fairleigh Dickinson University
Master of Arts from Forensic Psychology
Ramapo College of New Jersey
Bachelor of Arts from Psychology
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