Babysitter
Family Members
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Elizabeth Gentry
Spencer,OK
Summary
Dedicated professional with a strong background in customer service and care roles, notably as a Customer Service Cashier for a family business. Excelled in resolving customer complaints, enhancing satisfaction, and fostering loyalty through empathy and effective problem-solving. Demonstrated exceptional teamwork, collaboration, and a commitment to maintaining high standards of organization and efficiency.
Work History
Pet Sitter
Family Members
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
Customer Service Cashier
Family Business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Epic Charter High School
Oklahoma City, OK06-2023
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Time management
- Team collaboration
- Patience and empathy
- Strong work ethic
- Reliability
- Dependability
- Critical thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Positively influenced kids with behavior issues, improving family quality of life.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Received consistent positive remarks for quality of care.
Languages
English
Native or Bilingual
Timeline
Babysitter
Family Members
Pet Sitter
Family Members
Customer Service Cashier
Family Business
High School Diploma -
Epic Charter High School
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