Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Elizabeth Gentry

Elizabeth Gentry

Spencer,OK

Summary

Dedicated professional with a strong background in customer service and care roles, notably as a Customer Service Cashier for a family business. Excelled in resolving customer complaints, enhancing satisfaction, and fostering loyalty through empathy and effective problem-solving. Demonstrated exceptional teamwork, collaboration, and a commitment to maintaining high standards of organization and efficiency.

Work History

Babysitter

Family Members
Oklahoma City, OK
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Pet Sitter

Family Members
Oklahoma City, OK
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Prepared food and water following instructions from pet owners.
  • Exercised animals regularly with walks and rigorous play activities.

Customer Service Cashier

Family Business
Oklahoma City, OK
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Epic Charter High School
Oklahoma City, OK
06-2023

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Time management
  • Team collaboration
  • Patience and empathy
  • Strong work ethic
  • Reliability
  • Dependability
  • Critical thinking

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Positively influenced kids with behavior issues, improving family quality of life.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Received consistent positive remarks for quality of care.

Languages

English
Native or Bilingual

Timeline

Babysitter

Family Members

Pet Sitter

Family Members

Customer Service Cashier

Family Business

High School Diploma -

Epic Charter High School

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Elizabeth Gentry