Ambitious and energetic communicator delivering exceptional customer service experiences through articulate and engaging interactions. Known for driving positive outcomes and building strong rapport with clients in fast-paced environments.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Inbound Call Center Representative
Physicians Mutual Insurance
Omaha, Nebraska
04.2024 - Current
Communicated professionally with customers at all times while demonstrating empathy.
Maintained up-to-date knowledge of products, services, policies, procedures to provide accurate information to customers.
Engaged potential customers by answering product and service questions and educating them on additional offerings.
Conducted one-on-one coaching sessions with employees to enhance their skills and knowledge.
Operations Manager
Genesis Health Clubs
Omaha, Nebraska
06.2023 - 04.2024
Tracked inventories and ordered products to maintain optimal equipment levels.
Managed follow-ups to ensure members had no past due balances and accurate billing information
Hired and trained new employees, updated training materials to align with current practices
Barista
Starbucks
Sioux City, Iowa
03.2020 - 09.2023
Collaborated with customers and colleagues to enhance overall customer experience.
Multitasked multiple orders while ensuring product quality and accuracy.
Maintained a clean and healthy environment by following proper safety and sanitation regulations.
Handled cash transactions accurately, contributing to reliable accounting records.