Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Gerkin

Omaha,NE

Summary

Ambitious and energetic communicator delivering exceptional customer service experiences through articulate and engaging interactions. Known for driving positive outcomes and building strong rapport with clients in fast-paced environments.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Inbound Call Center Representative

Physicians Mutual Insurance
Omaha, Nebraska
04.2024 - Current
  • Communicated professionally with customers at all times while demonstrating empathy.
  • Maintained up-to-date knowledge of products, services, policies, procedures to provide accurate information to customers.
  • Engaged potential customers by answering product and service questions and educating them on additional offerings.
  • Conducted one-on-one coaching sessions with employees to enhance their skills and knowledge.

Operations Manager

Genesis Health Clubs
Omaha, Nebraska
06.2023 - 04.2024
  • Tracked inventories and ordered products to maintain optimal equipment levels.
  • Managed follow-ups to ensure members had no past due balances and accurate billing information
  • Hired and trained new employees, updated training materials to align with current practices

Barista

Starbucks
Sioux City, Iowa
03.2020 - 09.2023
  • Collaborated with customers and colleagues to enhance overall customer experience.
  • Multitasked multiple orders while ensuring product quality and accuracy.
  • Maintained a clean and healthy environment by following proper safety and sanitation regulations.
  • Handled cash transactions accurately, contributing to reliable accounting records.

Education

High School -

South Sioux City High School
South Sioux City, NE

Skills

  • Customer Service
  • Communication
  • Multitasking Abilities
  • Time management
  • Attention to detail
  • Organizational skills
  • Problem-solving
  • Analytical thinking

Certification

Loma 281

Timeline

Inbound Call Center Representative

Physicians Mutual Insurance
04.2024 - Current

Operations Manager

Genesis Health Clubs
06.2023 - 04.2024

Barista

Starbucks
03.2020 - 09.2023

High School -

South Sioux City High School
Elizabeth Gerkin