Elizabeth Gibson
Fayetteville,NC
Summary
Organized individual with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Personable individual with a natural talent for providing great customer service. Brings phenomenal attention to detail and quick-learning abilities. Dedicated to exceeding expectations and completing work on time. Exemplary customer rapport and exceptional cleaning skills. Known for reliability and fantastic attention to detail.
Overview
13
13
years of professional experience
Work History
Auto Detailer
Self-Employed
03.2021 - Current
- Washes cars and trucks daily for auto dealerships and private customers.
- Enhances customer satisfaction by providing thorough interior and exterior detailing services.
- Exceeds client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Conducts thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Uses cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacts face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Develops strong relationships with clients by consistently delivering exceptional auto detailing services which leads to increased customer referrals and repeat business.
- Restores luster to vehicle interiors, including upholstery and vinyl.
- Follows safety guidelines for cleaning vehicles and equipment.
- Uses specialized cleaning products to remove stains from interior and exterior surfaces.
- Inspects vehicles and equipment for visible damage.
Shipping and Receiving Associate
Crown Dodge
02.2020 - 03.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
- Ensured accuracy of invoices by verifying shipment contents against purchase orders before dispatching goods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Delivery Driver
Crown Dodge
02.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Parts Delivery Driver
O'Reilly Auto Parts
09.2016 - 02.2020
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Checked parts computer for stock items and initiated special orders.
- Expedited urgent orders by prioritizing deliveries based on customer needs and business requirements.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Outside Marketing Representative
Dan Heiman Insurance Agency, Inc.
01.2016 - 06.2016
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Coordinated event logistics for conferences and seminars to promote company offerings while managing budgets effectively.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Distributed advertising and marketing collateral to store locations.
- Identified appropriate marketing channels and target customers for campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created customized marketing materials to increase product awareness.
Property and Casualty Insurance Agent
Dan Heiman Insurance Agency, Inc.
04.2011 - 06.2016
- Conducted comprehensive risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
- Attended industry conferences to stay informed of latest products and trends.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Developed strong relationships with underwriters to secure competitive premiums and coverage options for clients.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
Education
High School Diploma -
Douglas Byrd High School
06.2008
Skills
- Conscientious and Detail-Oriented
- Honest and Dependable
- Strong Work Ethic
- Adaptable and Flexible
- High-Pressure Washing
- Expertise in detailing
- Vehicle Inspection Abilities
- Hand and Power Tool Operation
- Physical Stamina
- Problem-Solving Abilities
- Critical Thinking
- Paperwork Processing
- Appointment Scheduling
- Product and Service Solutions
- Account Updating
- Shipping and Logistics
- Key Holder Experience
Timeline
Auto Detailer
Self-Employed
03.2021 - Current
Shipping and Receiving Associate
Crown Dodge
02.2020 - 03.2021
Delivery Driver
Crown Dodge
02.2020 - 03.2021
Parts Delivery Driver
O'Reilly Auto Parts
09.2016 - 02.2020
Outside Marketing Representative
Dan Heiman Insurance Agency, Inc.
01.2016 - 06.2016
Property and Casualty Insurance Agent
Dan Heiman Insurance Agency, Inc.
04.2011 - 06.2016
High School Diploma -
Douglas Byrd High School
Similar Profiles
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Mike SjostromMike Sjostrom
Construction Worker at Self-employedConstruction Worker at Self-employed
Carlee RobinsonCarlee Robinson
Veterans Service Representative at Department of Veterans AffairsVeterans Service Representative at Department of Veterans Affairs