Motivated business professional with over a decade of leadership, branding, customer service and sales experience seeking a position to apply business acumen, creative problem-solving, and customer engagement expertise in the hospitality industry.
Hi, I’m
Elizabeth Giglio-McVeigh
Hawley
Summary
Overview
26
years of professional experience
Work History
Settlers Hospitality Group
Digital Marketing Specialist
08.2025 - Current
Job overview
- Assist the Marketing Director with all marketing needs for 24+ properties including restaurants, bars, hotels, and a private social club.
- Managed email marketing initiatives, including content creation and audience segmentation.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
- Coordinated with cross-functional teams to align marketing efforts with business objectives.
- Create print marketing materials to be distributed at company owned properties.
- Tracked campaign performance using analytics tools to inform future strategies.
- Maintain company CRM including record maintenance, troubleshooting and working with CRM supplier to address all issues and upgrades.
- Implemented new strategies to improve click-through rates and conversion.
- Create and maintain company websites for properties.
- Developed and executed digital marketing campaigns across social media platforms.
- Analyzed web traffic and engagement metrics to optimize online strategies.
- Collaborated with graphic designers to create visually appealing marketing materials.
- Conducted market research to identify trends and consumer preferences in hospitality sector.
- Implemented SEO best practices to enhance website visibility and organic traffic.
Woodloch Springs Sports Complex
Front Desk Administrative Assistant
04.2025 - 09.2025
Job overview
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted in scheduling appointments and coordinating activities for guests and staff.
- Maintained accurate records of guest interactions and reservations using property management system.
- Responded promptly to customer inquiries, providing information on services and amenities.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Organized and maintained the front desk area, ensuring a welcoming environment for guests.
- Handled cash transactions and reconciled daily financial reports with precision.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Prepared daily reports for upper management detailing front desk activities and visitor trends.
- Aided colleagues, managers, and customers through regular communication and assistance.
Making Magical Moments Travel, LLC
Owner & Marketing Director
06.2020 - 12.2025
Job overview
- Founded and scaled a nationally recognized home-based travel agency to over 25+ contractors.
- Designed and executed marketing campaigns, social media content, and digital ads.
- Created and led a proprietary agent training program focused on customer service and sales excellence.
- Achieved Silver Earmarked Agency status with The Walt Disney Travel Company (2024) by meeting consistent sales metrics, growth and customer satisfaction.
- Oversaw all brand development, marketing strategy, and customer experience initiatives.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Booked concierge level travel for hotels, cruises, all-inclusive resort destinations and more.
- Developed and implemented business strategies to enhance operational efficiency.
- Managed financial planning, budgeting, and forecasting to ensure profitability.
- Cultivated relationships with suppliers and vendors to optimize inventory management.
- Analyzed market trends to identify growth opportunities and adjust services accordingly.
- Trained and mentored agents, fostering a collaborative work environment.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Davis R. Chant Realtors
Licensed Real Estate Agent
06.2014 - 12.2025
Job overview
- Guided clients through property buying and selling processes, ensuring clear communication and understanding.
- Conducted market research to identify trends and pricing strategies for optimal property listings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Developed customized marketing materials to showcase properties, enhancing visibility and attracting potential buyers.
- Facilitated negotiations between buyers and sellers, achieving favorable outcomes for all parties involved.
- Maintained comprehensive knowledge of local real estate laws and regulations to ensure compliance in transactions.
- Provided exceptional customer service, addressing client inquiries promptly and building long-term relationships.
- Collaborated with mortgage brokers, home inspectors, and other professionals to streamline transaction processes.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
Walmart
Team Lead – Online Pickup & Delivery
02.2024 - 12.2024
Job overview
- Promoted to lead a team of 70+ associates in high-volume digital fulfillment departments.
- Coordinate operational efficiency, schedule optimization, and service standards aligned with brand goals.
- Recognized for leadership and effective communication in a fast-paced, customer-centric environment.
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on best practices for customer service and inventory management.
- Coordinated team schedules to optimize labor allocation during peak hours, improving service levels.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Village Fire Extinguisher Co.
Office Manager
01.2005 - 01.2014
Job overview
- Supported sales, service and operations teams with CRM, payroll, SAP based client systems, and client communication.
- Streamlined office operations, improving communication and workflow efficiency across departments.
- Managed scheduling, ensuring optimal resource allocation and timely project completion.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
KONE Elevators & Escalators
Administrative Assistant
01.2000 - 01.2005
Job overview
- Supported sales, service and operations teams with CRM, payroll, SAP based client systems, and client communication.
- Managed scheduling and coordination of executive meetings and appointments.
- Streamlined office procedures, enhancing operational efficiency across departments.
- Provided comprehensive administrative support to senior management teams.
- Maintained accurate records and documentation for compliance purposes.
- Developed training materials for onboarding new administrative staff members.
- Collaborated with cross-functional teams to facilitate project completion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Spearheaded file and data projects during company mergers to smoothly integrate customer information and contracts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Science from Business Administration with a Concentration in Marketing
05-2026
University Overview
Expected Graduation Date May 2026
- Honor Roll 2024 and 2025
- 3.6 GPA
- Comprehensive foundation in business principles including management, finance, and organizational behavior.
- Specialized coursework in marketing strategy, digital marketing, consumer behavior, market research, and branding.
- Developed skills in market analysis, integrated marketing communications, and data-driven decision-making.
- Hands-on experience with marketing campaigns, social media strategy, and real-world business projects.
- Strong emphasis on strategic thinking, project management, and effective communication.
Skills
- Brand strategy
- Digital marketing
- Social media marketing
- Video editing
- Content creation
- Marketing strategies
- Market research and analysis
- Email marketing campaigns
- Google business suite
- Data analysis
- Customer relationship management (CRM)
Timeline
Digital Marketing Specialist
Settlers Hospitality Group
08.2025 - Current
Front Desk Administrative Assistant
Woodloch Springs Sports Complex
04.2025 - 09.2025
Team Lead – Online Pickup & Delivery
Walmart
02.2024 - 12.2024
Owner & Marketing Director
Making Magical Moments Travel, LLC
06.2020 - 12.2025
Licensed Real Estate Agent
Davis R. Chant Realtors
06.2014 - 12.2025
Office Manager
Village Fire Extinguisher Co.
01.2005 - 01.2014
Administrative Assistant
KONE Elevators & Escalators
01.2000 - 01.2005
Southern New Hampshire University
Bachelor of Science from Business Administration with a Concentration in Marketing