Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
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Elizabeth Gilbert

Elizabeth Gilbert

Norfolk,United States

Summary

Results-oriented logistics account professional with 5 years of success, backed by over a decade of customer-centric experience. Skilled in coordinating complex logistics operations, with deep knowledge of port systems, freight forwarding, export documentation, dispatching, and warehouse coordination. Proven ability to cultivate strong client relationships and drive revenue growth through operational streamlining. Decisive communicator and leader adept at conflict resolution and solution-focused approaches, excelling in fast-paced environments while consistently exceeding service standards. Seeking a logistics customer service, account management, or freight broker role to leverage my skills and passion for efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Intermodal Logistics Coordinator

East Coast Logistics Services
04.2024 - 04.2025
  • Ensured timely and efficient movement of imports and exports using port and logistics platforms
  • Built strong, long-term relationships with key clients, delivering solutions and maximizing satisfaction
  • Negotiated service contracts and monitored profitability
  • Provided swift resolution to issues, ensuring continuous service and client confidence
  • Delivered consistent high performance in fast-paced environments while supporting dispatch needs
  • Secured multiple high-value accounts generating over $100K in monthly revenue, significantly boosting company growth and client portfolio
  • Entrusted with decision-making authority and managing all business operations in the absence of senior leadership

Logistics Specialist Specialty Chemical Division (contract position)

Katoen Natie
10.2023 - 04.2024
  • Contract role supporting end-to-end logistics operations, including transportation, warehousing, and inventory management
  • Responsible for ensuring all export containers were properly loaded, truckers were secured, and cargo was returned to the port on time
  • Coordinated with suppliers and vendors to ensure timely delivery of goods and materials
  • Created standard operating procedures (SOPs) to improve efficiency and consistency
  • Collaborated with cross-functional teams to forecast demand, plan inventory levels, and prevent stockouts or overages
  • Resolved customer complaints related to shipping delays or damaged goods in a timely manner

Account Manager/Export Documentation Specialist

TMX Shipping
12.2020 - 09.2022
  • Managed end-to-end logistics for clients—from order placement to final delivery—with constant oversight and communication
  • Booked and scheduled export shipments using NVOCC contracts to secure competitive rates
  • Coordinated with clients, truckers, and carriers to ensure smooth, on-time operations
  • Scheduled USDA inspections and fumigation services to obtain required certificates
  • Used IES software to generate Bills of Lading and submit customs documentation
  • Prepared shipping documents including certificates of origin, insurance certificates, and commercial invoices
  • Handled Letters of Credit and coordinated with banks to resolve discrepancies
  • Managed billing, collections, and payments to carriers

Server

Waterman’s Surfside Grille
06.2018 - 12.2020
  • Delivered exceptional, friendly service in a high-volume restaurant, honing interpersonal and multitasking skills
  • Maintained strict cleanliness and followed all health regulation standards, including evolving COVID-19 protocols
  • Anticipated guest needs and handled high-stress situations with professionalism and efficiency
  • Supported business recovery post-COVID restrictions, helping reestablish smooth operations
  • (Included to showcase advanced customer service experience in a high-pressure, fast-paced environment)

Education

Norfolk Academy
06.2004

Health Sciences/Pre-pharm

James Madison University
Harrisonburg, VA
08.2009

Skills

  • Client/customer experience

  • Ability to Work in a Team

  • Responsible Teammate, always ready to help

  • Excels in stressful situations

  • Problem-Solving Abilities

  • Effective Time Management

  • Adaptability

  • Phenomenal Communication Skills

  • Highly Organized

  • First contact resolution

  • Microsoft Office

  • Creative Problem Solving

  • Customer Service

  • Conflict Resolution/Problem Solving

  • Dispatching

  • Account Management

  • Warehouse Experience

  • Supply Chain management

Languages

Spanish

Certification

To be able to accept and haul Hazmat, East Coast Logitics Company - 2024

Interests

  • Embracing outdoor adventures such as camping and hiking
  • My husband and I love to travel to different parts of the East Coast and explore Trying to make sure our dog is calm enough to go
  • Exploring various forms of art, such as meditation, yoga, and trying to find things to keep my hands busy, to nurture creativity and personal growth

Timeline

Intermodal Logistics Coordinator

East Coast Logistics Services
04.2024 - 04.2025

Logistics Specialist Specialty Chemical Division (contract position)

Katoen Natie
10.2023 - 04.2024

Account Manager/Export Documentation Specialist

TMX Shipping
12.2020 - 09.2022

Server

Waterman’s Surfside Grille
06.2018 - 12.2020

Health Sciences/Pre-pharm

James Madison University

Norfolk Academy

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Elizabeth Gilbert