Elizabeth Gilbert

• Resolved complaints swiftly, enhancing overall customer experience and satisfaction ratings.
• Anticipated customer needs, boosting service levels and productivity.

Presented accurate product and service information to facilitate informed decision-making.

• Updated systems with order details, customer preferences, and billing information.
• Promoted available products during account management and order calls.
• Communicated with customers via telephone or chat to process orders and provide assistance.

• Cultivated strong client relationships, increasing customer retention and loyalty.
• Streamlined communication channels to expedite problem resolution.
• Assisted in developing new customer service policies to improve workflows.
• Provided exceptional support during high-volume periods while maintaining professionalism.
• Served as escalation point for complex cases, ensuring swift resolutions.
• Enhanced team productivity through sharing best practices and collaborative strategies.
• Recognized for outstanding performance in managing challenging situations with empathy.
• Supported multiple departments and operations manager with diverse assignments.

• Executed outbound target marketing and conducted warm telemarketing calls daily.
• Assisted multiple businesses with lead generation strategies and initiatives.
• Surpassed weekly quotas while exceeding customer expectations consistently.
• Identified new leads and business opportunities beyond existing lead lists.
• Developed reports to monitor marketing campaign performance and recommend enhancements.

• Managed communications via phone, email, and letters while directing calls to relevant departments.
• Created and organized digital and physical files for new member contracts.
• Processed credit card and check payments through phone and email correspondence.
• Addressed customer inquiries regarding upcoming events and provided accurate directions.
• Ensured cleanliness of reception and office areas while ordering supplies and maintaining current paperwork.

• Generated new quotes and files for diverse customer opportunities.
• Handled over 100 inbound calls daily, ensuring prompt call transfers.
• Scanned and organized key customer contracts and forms into digital files.
• Conducted outbound reminder calls to facilitate timely payments and insurance renewals.
• Provided assistance across multiple departments on various tasks as needed.
• Improved customer service wait times to mitigate complaints.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Conferred with customers by telephone to provide information about products or services and take orders.