Elizabeth Giles
Peoria,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
Data Entry Specialist
Ashley Furniture Homestore
08.2020 - Current
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
Order Entry Clerk
Glove It,LLC
01.2020 - 08.2020
- Completed accurate order entry and data verification.
- Communicated with customers to answer questions and perform account maintenance.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
Technical Support Representative
Consumer Cellular
05.2019 - 01.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
TTEC
06.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Support Representative
Convergys
06.2017 - 05.2018
- Managed high levels of call flow and responded to [Type] technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Senior Trainer
BPL Plasma
03.2015 - 06.2017
- Recruited, trained and mentored new instructors.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Oversaw day-to-day functions of training department.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
Account Manager
Arrowhead Insurance
11.2008 - 06.2010
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Identified and solicited sales prospects in agency databases.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Commercial Insurance Underwriter
The Michael Ehrenfeld Company
07.2007 - 10.2008
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Analyzed data to identify trends and predict future insurance needs.
Commercial Insurance Producer
Kline Transportation Insurance
07.2005 - 04.2007
- Explained detailed policy concepts in easy-to-understand terms.
- Offered detailed information about products and binding coverage.
- Reviewed, shopped and processed renewals.
- Received inbound phone calls and electronic quote submissions.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
High School Diploma -
Poway Adult School
Poway06.2003
Skills
- Compiling Data
- Standard Operating Procedures Proficient
- Typing Manuscripts
- Excel Expertise
- Data Reporting
- Standard Operating Procedure Development
- Efficient Data Entry
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Data Collection
- Verifying Dates
- Updating Client Data
- Database Updates
- Critical Thinking
- Administrative Management
Timeline
Data Entry Specialist
Ashley Furniture Homestore
08.2020 - Current
Order Entry Clerk
Glove It,LLC
01.2020 - 08.2020
Technical Support Representative
Consumer Cellular
05.2019 - 01.2020
Customer Service Representative
TTEC
06.2018 - 11.2018
Technical Support Representative
Convergys
06.2017 - 05.2018
Senior Trainer
BPL Plasma
03.2015 - 06.2017
Account Manager
Arrowhead Insurance
11.2008 - 06.2010
Commercial Insurance Underwriter
The Michael Ehrenfeld Company
07.2007 - 10.2008
Commercial Insurance Producer
Kline Transportation Insurance
07.2005 - 04.2007
High School Diploma -
Poway Adult School
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