Elizabeth Giles
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. I love people and want to treat coworkers and employees as well as customers are treated.
Overview
18
18
years of professional experience
Work History
Residential Operations Manager
Overhead Door Of Charlotte
Field Operations Manager
Door Systems
02.2020 - Current
- Reviewed P&L, Ops files, forecast files and field labor reports to identify areas for cost improvement, margin improvement and variable cost accountability.
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw inventory in multiple areas for cash flow purposes
- Rectified large inventory issues in multiple areas.
Commercial Service/Installer Manager, Purchaser
Door Systems
04.2007 - 02.2020
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Liaised with internal departments to optimize productivity and efficiency.
- Set service and install schedules aiming for efficiency and productivity.
- Handled purchasing for both service and installation groups for stock and job specific projects.
- Worked with the collections team to resolve past due issues with customers.
- Managed and supported phone coverage
- Maintained and managed open order reports
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service
goals. - Created and maintained an "on call" schedule for after hours emergencies through our residential and
commercial service departments - Processed and approved payroll
- Tracked and maintained GPS reports on vehicles in the company fleet
- Responsible for overseeing multiple in-house national account customers using resources nationwide to meet customer needs.
Teller/Customer Service (PT)
First Charter Bank
10.2005 - 04.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
West Stanly High School
Oakboro, NC06.1996
Skills
- Business Planning
- Customer Retention
- Health and Safety Compliance
- Financial Management
- Excellent Time Management Skills
- Effective Problem Solver
- Adherence to high customer service standards
- Customer-Focused
- Excellence in creating and implementing new processes
- Well written and well spoken
- P&L Management
- Process Improvement
- Inventory Management
- Multidisciplinary Collaboration
- Policies and Procedures Implementation
- Employee Motivation
Timeline
Field Operations Manager
Door Systems
02.2020 - Current
Commercial Service/Installer Manager, Purchaser
Door Systems
04.2007 - 02.2020
Teller/Customer Service (PT)
First Charter Bank
10.2005 - 04.2007
Residential Operations Manager
Overhead Door Of Charlotte
High School Diploma -
West Stanly High School
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