Elizabeth Gilles
Lincoln,RI
Summary
Communicative Insurance Clerk with first-rate skills in assisting customers with renewals, claims and new policies. Excellent interpersonal talents with proven history of interpreting and explaining Medicare insurance policy details to customers. Proficient in Facets
combined with reliable nature and resourceful approach to problem solving. Collaborative Insurance Verification Specialist with proven success building patient rapport and preserving data integrity. Smart, reliable and possessing extensive Medicaid and non-Medicaid benefits knowledge.
Overview
6
6
years of professional experience
Work History
Medicare Concierage
Blue Cross
Providence, United States
06.2021 - Current
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Documented all communication with applicants and inputted information into system using Prime Therapeutics RSD Folders Salesforce .
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
Store Manager of Operations
Salon Centric
Natick, Massachusetts
06.2019 - 09.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Increased sales by 25% with special displays and promotions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Devised processes to boost long-term business success and increase profit levels.
- Completed point of sale opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Executive Assistant
Rhode Island College
Providence, RI
09.2016 - 01.2020
Education
Associate of Science - Sociology Justice Studies
Rhode Island College
Providence05.2024
Skills
- Applicant engagement
- Effective communication skills
- Documentation and paperwork
- Application Review
- Resource information
- Appointment Scheduling
- Cultural Awareness
- Data Entry
- Conflict Resolution
- Critical Thinking
Languages
French
Elementary
Haitian Creole
Native or Bilingual
Spanish
Elementary
Timeline
Medicare Concierage
Blue Cross
06.2021 - Current
Store Manager of Operations
Salon Centric
06.2019 - 09.2021
Executive Assistant
Rhode Island College
09.2016 - 01.2020
Associate of Science - Sociology Justice Studies
Rhode Island College
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