Summary
Overview
Work History
Education
Skills
Certification
Nursing Licenses
Timeline
Generic

Elizabeth Gilliam

Mesquite

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

LVN Staff Nurse

Kare Now Staffing
09.2022 - Current
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
  • Contributed to infection control measures by adhering to strict hygiene protocols and educating staff on best practices.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Monitored patient health conditions to report changes to assigned physician.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered medications and injections to patients.

Call Center Representative WFH

DISH
01.2017 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

CNA - Certified Nursing Assistant

Arkansas Nursing & Rehabilitation Center
05.2012 - 03.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

High school diploma -

Associate of Applied Science - Vocational Nursing

Concorde Career College
Garden Grove, CA
09.2022

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Documentation
  • Microsoft Office Suite
  • Medical terminology knowledge
  • Responsible and Dependable
  • Computer Skills
  • Remote Office Availability
  • Microsoft Office
  • Data Entry
  • Administrative and Office Support

Certification

  • Medication Administration
  • 06/2016
  • 06/2022
  • Driver's LicenseCNA
  • Certified Medication Aide
  • CPR Certification

Nursing Licenses

PN, 09/2022, TX

Timeline

LVN Staff Nurse

Kare Now Staffing
09.2022 - Current

Call Center Representative WFH

DISH
01.2017 - 01.2022

CNA - Certified Nursing Assistant

Arkansas Nursing & Rehabilitation Center
05.2012 - 03.2017

High school diploma -

Associate of Applied Science - Vocational Nursing

Concorde Career College

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Elizabeth Gilliam