Elizabeth Beckett

• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
• Responds to, research and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers.

• Provide prompt, accurate, thorough and courteous responses to all customer inquiries.
• Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
• Perform research as needed to resolve inquiries.
• Resolved customer complaints via phone, email, mail or social media.
• Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.

• Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
• Answered questions and informed customers of current sales and promotions.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Informed customers about product lines and services offered by company.
• Consistently met service team sales targets and call handling quotas consistently.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Reviewed customer data to assess current issues and determine potential solutions.
• Reviewed account and service histories to identify trends and issues.
• Cultivated relationships with customers and drove business development by delivering product knowledge.
• Met or exceeded revenue objectives by promoting protection plans, security packages, and devices to customers during service, account and sales follow-up calls.

Conducted internal security checks and distributed meals.
Continually monitored dormitories for inappropriate activity.
Counseled juveniles on day-to-day reality oriented problems.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Signed in all visitors and completed appropriate visitation log forms.
Maintained communications with all other areas of the facility at all times.
Attended regular trainings and maintained appropriate certifications.
Assisted in restraining violent and unruly inmates.
Maintained records and logs of man hours, materials and equipment used.
Safely transported inmates to and from work sites.
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Assisted in restraining violent and unruly inmates.