Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Gilly

Carmichael

Summary

Adept at multitasking and problem-solving, I significantly enhanced customer satisfaction and operational efficiency at Safeway. My strong work ethic and active listening skills have been pivotal in fostering positive environments across roles, from Clerk to Customer Service Representative. Proficient in Microsoft Outlook and order processing, I excel in high-pressure situations, ensuring quality control and customer loyalty.

Developed strong organizational and administrative skills in fast-paced office environment, maintaining accurate records and ensuring smooth operations. Transitioning into new field with focus on leveraging communication and multitasking abilities. Driven to contribute to team efficiency and overall success in dynamic setting.

Overview

22
22
years of professional experience

Work History

Clerk

Safeway
10.2009 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in ordering and inventory by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported management staff with timely completion of daily tasks, ensuring smooth daily operations.
  • Trained new clerks on company procedures and ordering tools effectively contributing to their integration into the team.
  • Maintained a professional atmosphere within the store setting through effective communication skills

Front Desk Receptionist

California Automobile Museum
02.2006 - 05.2007
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.

Server

Olive Garden
07.2003 - 05.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Deli Clerk

Save Mart
10.2005 - 03.2006
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Customer Service Representative

Check N Go
01.2005 - 09.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Psychology

Sacramento State
Sacramento, CA

Skills

  • Telephone etiquette
  • Listening skills
  • Strong work ethic
  • Active listening
  • Customer satisfaction
  • Problem-solving skills
  • Professional telephone demeanor
  • Microsoft outlook
  • Work prioritization
  • Quality control
  • Initiative-taking
  • Order processing

Timeline

Clerk

Safeway
10.2009 - Current

Front Desk Receptionist

California Automobile Museum
02.2006 - 05.2007

Deli Clerk

Save Mart
10.2005 - 03.2006

Customer Service Representative

Check N Go
01.2005 - 09.2005

Server

Olive Garden
07.2003 - 05.2006

Bachelor of Arts - Psychology

Sacramento State
Elizabeth Gilly