Elizabeth Gipson
Kalāheo,HI
Summary
Versatile and dynamic professional with a proven track record at St. Bernard's Medical Center and service in the Armed Forces as a transportation manager, adept in customer service and problem-solving. Excelled in enhancing client care and satisfaction, while fostering teamwork and collaboration. Demonstrated exceptional multi-tasking and time management skills, significantly improving operational efficiency. Renowned for reliability and a flexible approach to meet client needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
St. Bernards Medical Center
11.2023 - 10.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Retail Sales Associate Cashier
Earth Origins
08.2014 - 08.2015
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or supplement education assistance.
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Transportation Manager
US Army
09.2012 - 08.2015
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Increased transportation efficiency by optimizing routing and scheduling processes.
Education
Associate of Applied Science - Health Science
Black River Technical College
Pocahontas, AR05-2024
Associates - General Studies
Black River Technical College
Pocahontas, AR05-2023
High School Diploma -
Palatka High School
Palatka, FL07-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Client service
- Customer needs assessment
- Upselling
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Patient Care Technician
St. Bernards Medical Center
11.2023 - 10.2024
Retail Sales Associate Cashier
Earth Origins
08.2014 - 08.2015
Transportation Manager
US Army
09.2012 - 08.2015
- Basic Life Support (BLS) Certification - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Associate of Applied Science - Health Science
Black River Technical College
Associates - General Studies
Black River Technical College
High School Diploma -
Palatka High School
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