Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Elizabeth Glass

Bel Air,MD

Summary

Results-focused Broker leveraging 30 years of experience and seeking new role with long-term potential and room for advancement. Adept at growing business through deep knowledge of the real estate industry and strong relationship-building abilities.

Goal-driven energetic Broker motivated to promote business and drive revenue growth.

Highly effective at managing sales in the real estate industry.

Driven and enthusiastic professional with ambition to excel. Communicative and team-oriented with proficiency in industry software. Proven history of fostering productivity to meet team, individual and management objectives. Confident Associate Broker with excellent math skills and more than 30 years of experience. Effective collaborator with proven negotiation abilities and history of collaborative success. Influential Broker with outstanding negotiation and communication talents. Adept at developing effective marketing plans to promote properties and drive sales. Assists sellers in locating residential properties to meet needs and supports completion of all necessary paperwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Associate Broker/Agent

Coldwell Banker
09.2023 - Current
  • Researched customer issues to find effective solutions.
  • Communicated effectively with all stakeholders and team players to keep everyone well-informed.
  • Handled daily duties for out-of-office agents, carefully maintaining business standards and quality levels.
  • Proofed documents for grammar errors and to check accuracy of details.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Arranged for inspections and surveys of sold properties.
  • Compared properties possessing similar features to determine competitive market prices.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Managed roster of clients to send announcements and information on new properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Established and developed real estate agency, driving recruitment, and operational growth.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Monitored contract execution to verify complete fulfillment of terms.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Developed successful marketing strategies to promote properties and maximize exposure.
  • Evaluated properties for potential salability and pricing.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Appraised property values and assessed buyer income to determine feasibility of offer success.

Branch Manager

Berkshire Hathaway HomeServices PenFed Realty
03.2023 - 09.2023
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Examined customer loan applications for loan approvals and denials.
  • Boosted sales and customer loyalty through incentive programs.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Supported financial director with special projects and additional job duties.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Utilized financial software to prepare consolidated financial statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Created financial dashboards to provide insights into key performance indicators.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Broker of Record

Keller Williams Gateway
02.2017 - 03.2023
  • Stayed up-to-date on the real estate marketplace trends, on real estate industry forms, and researched items in detail.
  • Performed compliance including review of all contracts, advertisements, and training of same.
  • Taught contract classes to new and experienced agents.
  • CE instructor
  • Held a "Broker's Corner" during monthly sales meeting.
  • Verified completion of legal formalities prior to closing dates through research and compliance process.
  • Collaborated with leadership team, agents, and affiliated vendors.
  • Developed working knowledge of strategic carrier capacity and network.
  • Spearheaded carrier prospecting, management, negotiations and relations.
  • Monitored and assessed customer portfolio while continually strengthening relationships with existing customers.
  • Leveraged brokerage pricing techniques and tools, market awareness and knowledge to secure business while building customer portfolio.
  • Assessed risk and guard against unforeseen circumstances, recommended solutions and counseled others.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Applied strict company and regulatory standards when producing contracts and documentation.
  • Researched current real estate market to identify information needed for sales presentations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Acted as buyer or seller representative when arranging sales.
  • Wrote contract documents, purchase agreements and closing statements.

Licensed Associate Broker & PSI Instructor

Coldwell Banker Residential Brokerage
06.2016 - 02.2017
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Generated lists of for-sale properties.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Ensure adherence of leases and contracts.
  • Monitored fulfillment of purchase contract terms.
  • Gave buyers physical and virtual tours of properties.
  • Managed real estate transactions from initiation to closing.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Counseled customers on market current status for residential and land markets.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Identified potential buyers through cold calling.
  • Provided client guidance regarding market conditions, mortgage options and legal requirements.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Developed and presented purchase offers to sellers for consideration.
  • Researched properties values to determine competitive market pricing.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Prepared and delivered sales presentations.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Scheduled and attended at least 10 appointments per week.

Licensed Associate Broker

Long and Foster
07.2009 - 06.2016
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Generated lists of for-sale properties.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Ensure adherence of leases and contracts.
  • Monitored fulfillment of purchase contract terms.
  • Gave buyers physical and virtual tours of properties.
  • Managed real estate transactions from initiation to closing.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Counseled customers on market current status for residential and land markets.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Identified potential buyers through cold calling.
  • Provided client guidance regarding market conditions, mortgage options and legal requirements.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Developed and presented purchase offers to sellers for consideration.
  • Researched properties values to determine competitive market pricing.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Prepared and delivered sales presentations.
  • Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Helped homeowners and homebuyers sell or purchase residential properties in the Baltimore and Harford County areas.
  • Advised clients on market conditions, prices and legal requirements.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Communicated with clients to determine property needs and budget constraints.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Arranged and oversaw property closings, including document signings and funds disbursement.

Branch Manager

Prudential Carruthers Real Estate
03.2007 - 07.2009
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Supervised and coordinated work of agents and staff to optimize productivity and enhance results.
  • Created staff schedules in response to community needs.
  • Drafted staffing plans each week for staff
  • Established and implemented sales goals while managing effective sales production analytics
  • Managed all day-to-day activities involving agents and staff.
  • Coordinated transaction processing improvements in compliance with all sales and lease agreements to ensure accuracy and timely completion
  • Maintained excellent customer relationships by adhering to company policy, state law and regulations.

Licensed Associate Broker

Coldwell Banker Residential Brokerage
05.2006 - 03.2007
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Appraised properties and advised clients on financing options.
  • Reviewed final real estate transactions and accurately reconciled funds.
  • Analyzed housing markets and identified potential buyers.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Ensure adherence of leases and contracts.
  • Managed real estate transactions from initiation to closing.
  • Gave buyers physical and virtual tours of properties.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Monitored fulfillment of purchase contract terms.
  • Generated lists of for-sale properties.
  • Communicated with clients to determine property needs and budget constraints.
  • Advised clients on market conditions, prices and legal requirements.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Identified potential buyers through cold calling.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Developed and presented purchase offers to sellers for consideration.
  • Counseled customers on market current status for residential and land markets.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Increased personal revenue by completing multiple home and property sales.
  • Researched properties values to determine competitive market pricing.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.

Broker of Record

Re/Max Exclusive
03.2003 - 05.2006
  • Stayed up-to-date on real estate marketplace trends and researched items in detail.
  • Wrote contract documents, purchase agreements and closing statements.
  • Developed excellent rapport with custom builders to expand opportunities for growth.
  • Verified completion of legal formalities prior to closing dates through research and compliance process.
  • Created and maintained large client base by meeting needs and delivering exceptional customer service.
  • Applied strict company and regulatory standards when producing contracts and documentation.
  • Researched current real estate market to identify information needed for sales presentations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow.
  • Recognized by management for providing exceptional customer service.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Licensed Associate Broker & PSI Instructor

Long and Foster
09.2000 - 03.2003
  • Reviewed final real estate transactions and accurately reconciled funds.
  • Appraised properties and advised clients on financing options.
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Generated lists of for-sale properties.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Ensure adherence of leases and contracts.
  • Monitored fulfillment of purchase contract terms.
  • Gave buyers physical and virtual tours of properties.
  • Managed real estate transactions from initiation to closing.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Counseled customers on market current status for residential and land markets.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Identified potential buyers through cold calling.
  • Provided client guidance regarding market conditions, mortgage options and legal requirements.
  • Increased personal revenue by completing multiple home and property sales.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Developed and presented purchase offers to sellers for consideration.
  • Researched properties values to determine competitive market pricing.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Prepared and delivered sales presentations.
  • Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Marketed real estate to general public an[Type clients to strengthen revenue opportunities.

Salesperson & PSI Instructor & Trainer

Coldwell Banker Grempler
11.1994 - 09.2000
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Recipient of Top Producer sales award.
  • Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships.
  • Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
  • Ordered materials and supplies to use in sessions and kept costs under training budget.
  • Produced training materials to engage and educate individuals.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Generated lists of properties comparable with buyers' needs and financial resources.
  • Applied various methods to build client base, including networking, email, and social media.
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.

Education

High School Diploma -

Bel Air High School
Bele Air, Maryland

Some College (No Degree) - Law

Harford Community College
Bel Air, MD

Skills

  • Sales technique development
  • Buyer vetting skills
  • Market trend expertise
  • Financial analysis
  • Marketing strategies
  • Business growth
  • Planning
  • Reliable and trustworthy
  • Customer service
  • Multitasking
  • Working collaboratively
  • Conflict resolution
  • Data management
  • Troubleshooting
  • Teambuilding
  • Decision-making
  • Leadership
  • MS Office
  • Term Negotiations
  • New Business Solicitation
  • Data Analysis
  • Client Rapport
  • Client Service
  • Analytics
  • Financial Feasibility Requirements
  • Social Media Marketing
  • Appraisal Procedures
  • Sales Brochure Development
  • Real Estate Law
  • Contract Management
  • Rental Management
  • Sales-Savvy
  • Legal Document Preparation
  • Promotion and Advertising
  • Financing Requirements
  • Home Tours

Accomplishments

  • Promoted from branch manager to broker of record, in less than 18-months
  • Personally Recruited 87 agents between 2018 to present.
  • Consistently maintained high customer satisfaction ratings.
  • Led newly-licensed agents team to achieve 220 closed transactions, earning recognition from upper management and financial reward.

Affiliations

National Association of REALTORS - member

Maryland Association of REALTORS - member

2007 - Community Service Award Recipient

2023-2025 Director-at-Large

2016-present - Statewide Forms Committee

2016 - present - Professional Standards Committee

Harford County Association of REALTORS - member

2005 - REALTOR of the Year Award Recipient

2007 - Community Service Award Recipient

2009 - President

2016 - Ombudsman

Graduate, REALTOR Institute

Women's Council of REALTORS, Harford County Chapter - Past-president

Million Dollar REALTOR Association of Harford County - Life Member

Maryland Association of REALTORS Leadership Academy 2005 Graduate

Emmanuel Episcopal Church -

Past Vestry Officer - Registrar

Choir - Director of Communication

Certification

GRI (Graduate, REALTOR Institute - 1996

AHWD (At Home With Diversity) 2021

Harford County Community Mediation Program Certificate, 1997

Governor's Community Service Certificate of Appreciation, 1997

Maryland Association of REALTORS Leadership Academy Graduate 2007

Timeline

Associate Broker/Agent

Coldwell Banker
09.2023 - Current

Branch Manager

Berkshire Hathaway HomeServices PenFed Realty
03.2023 - 09.2023

Broker of Record

Keller Williams Gateway
02.2017 - 03.2023

Licensed Associate Broker & PSI Instructor

Coldwell Banker Residential Brokerage
06.2016 - 02.2017

Licensed Associate Broker

Long and Foster
07.2009 - 06.2016

Branch Manager

Prudential Carruthers Real Estate
03.2007 - 07.2009

Licensed Associate Broker

Coldwell Banker Residential Brokerage
05.2006 - 03.2007

Broker of Record

Re/Max Exclusive
03.2003 - 05.2006

Licensed Associate Broker & PSI Instructor

Long and Foster
09.2000 - 03.2003

Salesperson & PSI Instructor & Trainer

Coldwell Banker Grempler
11.1994 - 09.2000

High School Diploma -

Bel Air High School

Some College (No Degree) - Law

Harford Community College

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