Elizabeth Glenn
Taylor Correctional Institution
Perry
1
Certification
4
years of professional experience
I am a very driven person who works hard to get the job done. I am a fast learner and I have no problem facing challenges in the workplace, whatever that may be. I am no stranger to having to communicate with people.
Corrections professional committed to high standards and achieving results. Extensive experience in maintaining security, managing inmate behavior, and ensuring regulatory compliance. Known for strong team collaboration and adaptability in dynamic settings. Excellent communication and problem-solving skills valued by employers.
Experienced with maintaining security and order within correctional facilities. Utilizes conflict resolution and interpersonal skills to manage inmate behavior effectively. Strong understanding of regulatory compliance and teamwork in high-pressure environments.
Work History
Corrections Officer
2 Years- Monitored inmate behavior every day to maintain safety and security within facility.
- Conducted regular inspections of cells and common areas to identify safety hazards.
- Assisted in conflict resolution through effective communication and de-escalation techniques.
- Documented incidents and prepared reports to ensure accurate record-keeping.
- Enforced institutional rules and regulations to promote a safe environment for staff and inmates.
- Implemented emergency response protocols during critical incidents to protect individuals involved.
- Participated in training sessions to enhance skills in crisis intervention and conflict management.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Authored incident reports for management on violations and discrepancies.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Routinely counted inmates and in response to potential security breaches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Interviewed inmates to obtain information and assess needs.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Provided assistance and guidance to inmates regarding daily activities.
Customer Service
2 Months- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately using point-of-sale systems, enhancing transaction efficiency.
- Maintained cleanliness and organization of dining area, following health and safety regulations.
- Adapted quickly to changing priorities in fast-paced environment while remaining focused on guest satisfaction.
- Resolved customer complaints promptly, utilizing strong problem-solving skills to enhance overall experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma
Skills
Problem solving
Flexibility
Communication
Organization
Critical thinking
Can type 37 wpm
Verbal communication
Security procedures
Integrity and honesty
De-escalation techniques
Surveillance
Relationship building and management
File and record maintenance
Crisis management
Assertiveness
Discretion and confidentiality
Accountability
Excellent problem solver
Conflict resolution skills
Mental health awareness
Safety and security enforcement
Safety
Inmate monitoring
Weapons training
Negotiation
Inmate behavior modification tactics
Evidence preservation
Radio communication
Non-violent intervention
Strategic planning and organization
Safety and security
Incident reporting
Conflict resolution
Accomplishments
- Routinely supervised more than 100 detainee inmates.
- Collaborated with team of other coworkers in the development of conflict resolution.
- CPR and First Aid Certified
- Used phone call monitoring to catch Inmate Rule infractions as well as Institutional Rule Infractions.
- Used phone call monitoring to scan through inmate calls, resulting in discovering multiple assaults, talk of contraband and weapon possessions, as well as visitor misconduct.
- Used ICS on the radio during emergencies.
- Resolved multiple conflicts within Inmate Dormitories through non-physical conflict resolution and Corrective Counseling.
Certification
- First Aid
- CPR
- Firearms
- Defensive Tactics
Interests
I enjoy reading books
articles
and short stories. I am good at proofreading
spell checking
and grammar correction.
I enjoy helping others and giving back to the community.
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
I like working with my hands and fixing things.
Watching Movies and TV Shows
Volunteering
Cooking
Gardening
Music
Timeline
Corrections Officer
Taylor Correctional Institution
07.2024 - CurrentRead More
Customer Service
Perry Elks Lodge
03.2022 - 05.2022Read More
Taylor County Highschool
High School Diploma
Read More