Elizabeth Godfrey
Aberdeen,MD
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Assistant/Accountant Assistant
Frederick Ward Associates, Inc.
01.2018 - Current
- Assist with tasks, providing office administration support, calendar management, managing employees in th administrative department, travel arrangements, event planning, meeting coordination, document preparation, and customer service
- Proficiency with accounting software (Deltek and Microsoft Excel), organizing accounts department, accounting tasks, data entry, cutting checks, deposits, and understanding of basic accounting principles (e.g., Accounts Payable/Receivable, General Ledger)
- Answering phone line Establishing good relationships with clientele
- Assisting fellow workers with needs.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Oversaw accounting department and meticulously checked policies for compliance.
- Organized and processed daily accounting invoices, statements and records.
- Adjusted balances and submitted records to accounting.
- Maintained accounting database by entering data into computer system.
Customer Service Representative
Painful Pleasures
01.2012 - 01.2018
- Receptionist/Customer Service – answering multiple line phone line system, responsible for Xerox and fax machines
- Establishing good relationships with clientele Experienced in providing excellent customer service to clients, providing assistance, addressing issues, and concerns and requests Ordered for snacks on special occasions such as birthday parties, or events Head of committee by maintaining better working environment Order fulfillment specialist
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
College -
Howard Community
01.2015
High School Diploma -
Hammond High
01.2013
Skills
- Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point, Outlook, Teams, and Internet
- Able to keep project on schedule
- Able to handle incoming calls and requests
- Data Entry
- Calendar Management
- Travel Arrangements
- Organizational Skills
- Accounting Assistances & Invoice Processing via Deltek
- Collaborative team player, accustomed to completing challenging tasks in a timely manner
- Administrative Support
Certification
Accounting Fundamental, Aberdeen, MD, 2023
References
References furnished upon request.
Volunteer Experience
Maryland Food Bank volunteer
Timeline
Executive Assistant/Accountant Assistant
Frederick Ward Associates, Inc.
01.2018 - Current
Customer Service Representative
Painful Pleasures
01.2012 - 01.2018
College -
Howard Community
High School Diploma -
Hammond High
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