Elizabeth Godines
San Angelo,United States
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, administrative support, and office management. Adept at managing multiple tasks simultaneously and efficiently, with a proven track record of maintaining accurate records, providing exceptional service, and fostering positive relationships with clients and colleagues. Bilingual in Spanish and English, with strong communication and problem-solving skills. Seeking to leverage my expertise to contribute to the success and growth of a dynamic organization.
Overview
12
12
years of professional experience
Work History
Receptionist-Cashier
Concho Valley Community Supervision and Correction
San Angelo, TX
06.2022 - 02.2024
- Greeted and assisted visitors and clients, providing a welcoming and professional environment.
- Managed phone calls, appointments, and client inquiries efficiently.
- Handled cash transactions, processed payments, and maintained accurate financial records.
- Assisted in the preparation and maintenance of client files and documentation.
- Coordinated with probation officers to ensure smooth office operations and client services.
- Maintained confidentiality and adhered to office policies and procedures.
Direct Support Professional II
San Angelo State Supported Living Center
Carlsbad, TX
07.2012 - 08.2014
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented client progress in charts and logbooks.
- Partnered with interdisciplinary teams to implement care plans.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Used data input interface to transcribe information from physical source documents into databases.
Customer Service Associate
Walgreens
San Angelo, Texas
01.2012 - 05.2012
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
High School Diploma -
Lake View High School
San Angelo, TX05.2007
Skills
- Bilingual (Spanish)
- Exceptional customer service
- Clear and concise communication
- Problem resolution
- Interpersonal skills
- Organization
- Time Management
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist-Cashier
Concho Valley Community Supervision and Correction
06.2022 - 02.2024
Direct Support Professional II
San Angelo State Supported Living Center
07.2012 - 08.2014
Customer Service Associate
Walgreens
01.2012 - 05.2012
High School Diploma -
Lake View High School
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