Elizabeth Godwin
Jarrell
Summary
Personable and reliable individual with keen eye for detail and commitment to maintaining cleanliness. Knowledge in effective cleaning techniques and use of cleaning tools and products, ensuring thorough sanitation and organization. Ready to contribute to spotless and welcoming environment for clients.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Residential House Cleaner
The Cleaning Authority
05.2017 - 08.2019
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Adhered to professional house cleaning checklist.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
- Collected payment for services rendered and provided client with billing receipts.
- Informed and sold clients on additional services.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
Overnight Food Prep
HEB Grocery Store
05.2016 - 05.2017
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Developed excellent knife skills for efficient food preparation while upholding safety standards within the kitchen environment.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Customer Service Representative
The Mobile Solution
08.2007 - 07.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Autozone
01.2007 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
John B Connally High School
Austin, TXSkills
- Deep cleaning expertise
- Floor cleaning techniques
- Reliability and punctuality
- Eco-friendly cleaning practices
- Efficient time management
- Cleaning techniques
- Teamwork
- Customer service
- Excellent oral and written communication
- Staff training
- Inventory control
- Detail-oriented
- Customer service-focused
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Product knowledge
- Microsoft PowerPoint
- Service upselling
- Shipping and logistics
Timeline
Residential House Cleaner
The Cleaning Authority
05.2017 - 08.2019
Overnight Food Prep
HEB Grocery Store
05.2016 - 05.2017
Customer Service Representative
The Mobile Solution
08.2007 - 07.2008
Customer Service Representative
Autozone
01.2007 - 08.2007
John B Connally High School
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