Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic

Elizabeth Goergen

Southbury,CT

Summary

Dynamic leader with a proven track record at IBM Consulting, driving generative AI adoption and exceeding targets by 110%. Expert in cross-functional leadership and negotiation, I excel in resource management and customer relationship management, delivering impactful solutions that enhance business growth and client satisfaction.

Overview

12
12
years of professional experience

Work History

GENAI, watsonx GTM Global Deal Leader

IBM Consulting
01.2024 - Current
  • Key responsibilities include driving the adoption of watsonx products across top clients in IBM Consulting, promoting IBM technology, and fostering collaboration between IBM technology and Consulting teams worldwide to meet software and services targets, while ensuring a unified approach to market strategy.
  • Contributing to achieving key performance indicators to accelerate the adoption of generative AI technologies within offerings and assets, driving business growth and expansion.
  • Led Consulting watsonx deployment within top accounts, exceeding targets by 110%
  • Managed campaign strategy to help accelerate watsonx.data proof of concepts within the top clients, fulfilling 100% of the assigned targets.
  • Identified success stories that highlight the impact of watsonx in Consulting projects, enabling global teams on best practices.
  • Developed management systems to support GENAI, watsonx client signings and contribute to revenue across the geographies

GTM Global Deal Leader

IBM Consulting
01.2023 - 12.2023
  • Managed the financial performance of IBM Cloud for Financial Services (FS) through IBM Consulting services business.
  • Established and executed strategies to promote FS patterns and campaigns tailored to specific geographies, markets, and client needs.
  • Collaborated with account teams to facilitate client discussions and identified the right Subject Matter Experts (SMEs) to engage and close deal engagements.
  • A key contributor to watsonx adoption campaign across Consulting.
  • Generated a combined value of approximately $110M in Consulting pipeline and $61M in Cloud pipeline at major Global Banking and Financial institutions.
  • Exceeded the IBM Consulting FS Cloud target by 154.71%.
  • Led the development of eight playbooks for watsonx use cases, which included Customer, Talent, BPO, App Mod, Data, Marketing, and SAP.
  • Enabled IBM acquisitions on watsonx capabilities and functionalities to drive adoption with their respective client base.
  • Drove and was responsible for business value deliverables for each use case defined for watsonx.

Solution Associate Partner

IBM Consulting
01.2022 - 12.2022
  • Led projects focused on delivery excellence and optimization within IBM Consulting's global delivery.
  • Created and led enablement planning for process optimization changes applied at global and geo levels.
  • Identified delivery process adjustments for engagements that include multiple units based on geo requirements and skills availability.
  • Focused on leading delivery process changes and deployments across complex cloud and non-cloud transformation projects involving multiple business units.
  • Drove clarification and unification of IBM Consulting Platforms, Service Lines, Practices, and Offerings included in IBM Consulting Strategic Sales Deal Archetypes’ client journeys.
  • Led the creation of delivery-focused integration and interoperable artifacts for IBM Consulting offerings in IBM Consulting Strategic Sales Deal Archetypes.
  • Successfully drove awareness of the financial industry patterns tested on IBM Cloud, leading to their inclusion in Industry Strategic Sales Deal Archetypes

Hybrid Multicloud Partnerships & Alliances Strategy Leader

IBM Services
05.2019 - 12.2021
  • Responsible for global technical team delivery readiness supporting IBM Hybrid-Multicloud Services.
  • Led the interpretation of emerging trends and technologies across industries to enhance IBM’s Agile Delivery Capabilities.
  • Led a diverse team with varying technical backgrounds to expand business multiple geographies.
  • Ensured that IBM Services' global delivery capabilities were reviewed and optimized and ensured IBM Services' global delivery centers' skills availability.
  • Built and maintained strong partnerships and alliances with product and offering management to ensure delivery readiness, enhanced delivery playbooks, and ultimately reduced delivery challenges by 22%.
  • Led a digital transformation project driving process automation (e.g., web base templates for delivery readiness plans) leading to a 42% decrease in steps required for the execution of commercial projects.
  • Led creation of multiple campaigns supporting the development of Learning Journey plans enabling Hybrid Multicloud and Cloud Advisory Services practitioners, ultimately used by >3,000 learners per quarter.
  • Led the development and deployment of a cloud transformation operating model to optimize the delivery experiences for 31 global clients.
  • Led the implementation of a POC environment on IBM Cloud to effectively test financial services industry patterns, including Loan Origination, KYC, Payments, and more.

Global Partnerships Program Manager

IBM Global Technology Services
01.2018 - 04.2019
  • Established strategic relationships with global offering managers, sales, solutioning, services integration hubs, and external partners.
  • Drove standardization of processes and optimization of resources within engagement programs across multiple geographies.
  • Ensured that all of the assets in support of transformation programs were maintained and readily available.
  • Responsibilities included ensuring that engagement resources leveraged the right artifacts and were properly enabled in the use of those assets.
  • Influenced over $100M in signings across Latin America (e.g., Brazil, Mexico, Southern South America).
  • Established partnerships between various global service organizations to ensure brand synergy.
  • Enabled the global Transition and Transformation community (500 plus) on engagement artifacts (e.g., offerings, project plans) to ensure smooth project kick-offs.
  • This enablement led to an 18% increase in time-to-value for our clients.
  • Instituted an Engagement Quality Review process for the assets being leveraged during the engagement phase of a project.
  • This review process ensures that our clients receive the value that they expect out of a partnership with IBM.
  • This led to a ~20% decrease in the number of projects within Delivery Excellence Reviews.

Europe New Business Validation Leader

IBM Global Technology Services
01.2017 - 12.2017
  • Provided strategic direction and final sign-off for Transition and Transformation (T&T) programs on large strategic outsourcing infrastructure management programs.
  • Oversaw the development of high-quality T&T plans for new deals ranging from $30M to $2B.
  • Built strong relationships and promoted standardization of processes across the various service offering organizations, the leaders for the European markets, and the sales organizations.
  • Influenced over $2B in signings while leading the new business certification processes and engagement reviews.
  • Established organization and management system improvements, both internally and with peer organizations.
  • Expanded and implemented the Europe T&T engagement best practices in both North America (NA) & Asia Pacific (AP).
  • Drove the implementation of leveraging resources from our Client Innovation Center located in India to support projects across Europe.
  • Led a tooling rationalization effort that expanded beyond Europe.
  • This effort led to a 10x increase in speed for solutioning deals across the T&T organization.

Software Account Manager

IBM Systems
01.2015 - 12.2016
  • Served as the Software Client Leader for Global Technology Services (GTS) organizations, managing software subscriptions and support for over 800 clients.
  • As the primary software seller for strategic outsourcing clients, provided solution recommendations on deals worth over $2 billion.
  • Additionally, led new service initiatives that required software solutions and provided sales assistance to leadership on contract deliverables and customer satisfaction challenges.
  • Achieved $43M of validated opportunities across sectors/organizations which resulted in $22M revenue.
  • Achieved 102.2% Software Subscription and Support (S&S) annual revenue quota.
  • Improved and optimized internal processes for partial software subscription and support.
  • Successfully enabled over 300 Delivery Project Executives on software support processes.
  • Positioned strategic imperative areas such as Watson and Analytics across organizations.
  • Positioned strategic initiatives such as Business Innovation Architecture methodology across service lines.

Software Client Leader

IBM Sales & Distribution
01.2014 - 01.2015
  • Software leader responsible for software sales and customer relationship building at a large Energy and Utilities Global company.
  • The IBM software footprint and pipeline were almost non-existent.
  • Formed a strong partnership with various IBM organizations bringing to my client a unified message surrounding the IBM software value proposition.
  • Implemented software sales best practices for effective communication between IBM and the client.
  • Successfully addressed client satisfaction brand issues that would have negatively affected IBM’s bottom line.
  • Grew software pipeline 700% YTY.
  • Led the improvement of software transaction revenue (OTC &SS) with a 33% growth rate YTY.
  • Created and implemented an aggressive campaign that targeted executives in the LOBs, resulting in key relationships.
  • Strengthened relationships with key groups and players such as the CTO and the account architects which opened the doors for IBM to be more inclusive in Global Strategy meetings for my client’s overall IT strategy.

Education

Masters - Business Administration

University of New Haven
New Haven, CT

Bachelor of Sciences - Computer Science, Magna Cum Laude

City University of New York
New York, NY

Skills

  • Prompt engineering
  • Data analysis
  • Cross-functional leadership
  • AI ethics
  • Negotiation and persuasion
  • Software implementation
  • Resource management
  • Crisis recovery
  • Team development
  • Customer relationship management

Affiliations

  • Activities include supporting local youth sports organizations, specifically baseball and hockey, by volunteering time and resources to expand their reach and impact

Languages

English
Professional
Spanish
Professional

Websites

References

References available upon request.

Timeline

GENAI, watsonx GTM Global Deal Leader

IBM Consulting
01.2024 - Current

GTM Global Deal Leader

IBM Consulting
01.2023 - 12.2023

Solution Associate Partner

IBM Consulting
01.2022 - 12.2022

Hybrid Multicloud Partnerships & Alliances Strategy Leader

IBM Services
05.2019 - 12.2021

Global Partnerships Program Manager

IBM Global Technology Services
01.2018 - 04.2019

Europe New Business Validation Leader

IBM Global Technology Services
01.2017 - 12.2017

Software Account Manager

IBM Systems
01.2015 - 12.2016

Software Client Leader

IBM Sales & Distribution
01.2014 - 01.2015

Masters - Business Administration

University of New Haven

Bachelor of Sciences - Computer Science, Magna Cum Laude

City University of New York

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