Elizabeth Goff
Sevierville,TN
Summary
Professional with expertise in customer support and event management, focused on enhancing customer experiences in any environment. Proven ability in staff development and fostering collaboration to achieve exceptional service outcomes. Demonstrated success in optimizing operational efficiency and customer/guest satisfaction.
Overview
34
34
years of professional experience
Work History
Dining Consultant
Sunliner Diner
Pigeon Forge, Tennessee
03.2025 - Current
- Delivered exceptional customer service while taking food and drink orders.
- Maintained cleanliness of dining areas during service shifts.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted guests with menu selections and dietary inquiries.
- Processed payments accurately using point-of-sale systems.
- Set up dining areas for special events and large parties efficiently.
- Trained new servers on restaurant policies and service standards.
- Resolved customer complaints promptly to improve guest experiences.
Events Coordinator/ Server
Downtown Flavortown
Pigeon Forge, Tennessee
02.2022 - 01.2024
- Supported team members during events, ensuring seamless operations and guest satisfaction.
- Maintained inventory of event materials for efficient tracking and resource management.
- Provided customer service support, enhancing guest experiences at events.
- Monitored event progress, making necessary adjustments to maintain smooth operations.
- Facilitated communication between departments to ensure cohesive event execution.
- Managed accurate expense records to track event spending effectively.
- Organized and managed venue setups, including decorations and equipment arrangement.
- Supervised a team coordinating logistics, optimizing event planning and execution.
Customer Service/Sales Associate
JcPenney
Beckley, West Virginia
04.1992 - 06.2002
- Facilitated customer product selection and inquiries to enhance satisfaction.
- Maintained organized merchandise displays across sales floor to improve visibility.
- Processed transactions accurately through point-of-sale systems, ensuring efficiency.
- Collaborated with team members to elevate overall customer service quality.
- Managed inventory levels and restocked products to meet demand efficiently.
- Handled customer returns and exchanges courteously, ensuring a positive experience.
- Participated in promotional events to boost product awareness and engagement.
- Assisted customers in locating specific products while providing expert advice.
Education
Associate of Applied Science - Business Administration
Valley College
Beckley, WV06-2002
Skills
- Event coordination
- Staff training and development
- Upselling techniques
- Problem solving
- Team collaboration
- Customer support and assistance
- Retail sales strategies
- Loss prevention techniques
- Professional demeanor
- Customer needs assessment
- Fashion merchandising
- Cash handling expertise
- Merchandise presentation
Timeline
Dining Consultant
Sunliner Diner
03.2025 - Current
Events Coordinator/ Server
Downtown Flavortown
02.2022 - 01.2024
Customer Service/Sales Associate
JcPenney
04.1992 - 06.2002
Associate of Applied Science - Business Administration
Valley College