Elizabeth Golden-Hatten
Oklahoma City,OKLAHOMA
Summary
Dynamic and creative professional with a proven track record at Krispy Kreme, excelling in donut decoration and customer service. Recognized for training staff and enhancing team collaboration, while maintaining high sanitation standards. Skilled in multitasking and implementing effective waste reduction strategies, ensuring operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Donut Decorator/Cashier
Krispy Kreme
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Handled returns and exchanges according to company policies.
- Collaborated with team members to ensure a positive shopping experience.
- Implemented promotional displays to enhance product visibility.
- Trained new staff on register operations and customer service standards.
- Monitored inventory levels and reported shortages to management.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Decorated donuts with precision, ensuring visual appeal and adherence to company standards.
- Maintained cleanliness of work area, adhering to health and safety regulations consistently.
- Trained new staff on decoration techniques and proper use of equipment effectively.
- Monitored quality control measures during production to ensure consistent product excellence.
- Increased speed of production by mastering multiple decorating techniques and equipment for a variety of donut styles.
- Received recognition from both customers and management for consistently delivering outstanding donut decorations that exceeded expectations.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
- Monitored cash register accuracy, conducting audits to ensure compliance with company policies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
Shift Lead
Tropical Smoothie Cafe
09.2024 - 11.2025
- Led team to achieve operational targets through effective workflow management.
- Mentored junior staff on best practices and efficient task execution.
- Implemented training programs to elevate team skill levels and performance.
- Assisted in food preparation and assembly, ensuring adherence to quality standards.
- Maintained cleanliness and sanitation of workstations, following safety protocols.
- Adapted quickly to changing demands during peak hours, enhancing workflow efficiency.
- Supported inventory management by monitoring stock levels and replenishing supplies as needed.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Contributed to team goals by executing tasks efficiently and accurately under supervision.
- Developed problem-solving skills by addressing challenges during peak hours or busy shifts.
Private Nanny
Self Owned
03.2020 - 04.2023
- Provided daily care and supervision, ensuring safety and well-being of children.
- Developed and implemented engaging educational activities tailored to individual learning styles.
- Coordinated schedules and routines, promoting structure and positive behavior in children.
- Maintained open communication with parents regarding child development and daily activities.
- Assisted in meal preparation, focusing on nutritious options to support healthy growth.
- Adapted caregiving techniques based on children's changing needs and preferences.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Transported children safely to school, therapy appointments, recreational activities, maintaining punctuality at all times.
Education
High School Diploma -
Home School
Oklahoma City, OKSkills
- Creative designing
- Training new staff
- Hand-eye coordination
- Sanitation practices
- Order fulfillment
- Deadline adherence
- Cross-training
- Food safety
- Waste reduction
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
Timeline
Shift Lead
Tropical Smoothie Cafe
09.2024 - 11.2025
Donut Decorator/Cashier
Krispy Kreme
03.2024 - Current
Private Nanny
Self Owned
03.2020 - 04.2023
High School Diploma -
Home School