Elizabeth Gomes
Far Rockaway
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Focused Security Manager bringing many years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training, and developing security team members.
Protective security guard with several years of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices.
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Security Officer
Ailled universal
Jamaica
02.2020 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential security risks or hazards.
- Responded promptly to alarms and emergencies, maintaining communication with authorities.
- Assisted in training new security personnel on protocols and safety measures.
- Managed access control by verifying identification of individuals entering premises.
- Documented incidents and prepared reports for management review and follow-up actions.
- Collaborated with local law enforcement during investigations or emergency situations.
- Implemented security policies, ensuring compliance with company standards and regulations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
Wheelchair Agent
Pax Assist
Jamaica
03.2014 - 02.2019
- Assisted passengers with mobility needs during airport transitions.
- Operated wheelchair equipment for safe and efficient transport.
- Collaborated with airline staff to coordinate passenger services.
- Communicated effectively with passengers to address their concerns.
- Ensured compliance with safety regulations during transportation procedures.
- Trained new agents on wheelchair operation and passenger assistance protocols.
- Monitored equipment maintenance to ensure optimal performance and safety.
- Provided exceptional customer service to enhance passenger experience.
- Assisted customers with baggage claims.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
Cashier
Panini express
Jamaica
03.2012 - 02.2014
- Processed customer transactions efficiently at high-volume retail environment.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and debit transactions accurately during shifts.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations daily.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed inventory restocking and ensured product availability on shelves.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Security Officer
Summit Security Services Inc.
Jamaica
01.2008 - 07.2011
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential security risks or hazards.
- Responded promptly to alarms and emergencies, maintaining communication with authorities.
- Assisted in training new security personnel on protocols and safety measures.
- Managed access control by verifying identification of individuals entering premises.
- Documented incidents and prepared reports for management review and follow-up actions.
- Collaborated with local law enforcement during investigations or emergency situations.
- Implemented security policies, ensuring compliance with company standards and regulations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
Farrockaway High School
Far Rockaway, NYSkills
- Emergency response
- Surveillance systems
- Access control
- Incident reporting
- Security policy implementation
- Conflict resolution
- Customer service
- Team collaboration
- Regulatory compliance
- Problem solving
- Attention to detail
- Effective communication
- Training and mentoring
- Situational awareness
- Emergency management
- Entrance control
- Bomb threat procedures
- Crisis management
- Conflict de-escalation
- Dispatch
- Interior and exterior patrol
- Conflict resolution techniques
- Superior customer service
- Security guard license
- Investigative skills
- Checkpoint management
Timeline
Security Officer
Ailled universal
02.2020 - Current
Wheelchair Agent
Pax Assist
03.2014 - 02.2019
Cashier
Panini express
03.2012 - 02.2014
Security Officer
Summit Security Services Inc.
01.2008 - 07.2011
Farrockaway High School