Elizabeth Gomez
Jersey City,NJ
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Always Caring Health Care Services
Jersey City, New Jersey
06.2023 - Current
- Answered questions from customers regarding products and services offered by the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Conducted research on various topics as requested by management.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
CHHA
Always Caring Health Care Services
Jersey City, NJ
02.2018 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Assisted with client personal care needs to foster independence and well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Recognized emergency situations and implemented appropriate procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
CHHA
Always Home Care
Jersey City, NJ
10.2017 - 01.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with client personal care needs to foster independence and well-being.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Customer Service Representative
La Femme Boutique
West New York, NJ
08.2015 - 12.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Customer Greeter
Payless Shoe source
Queens, NY
06.2013 - 08.2014
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Observed customers coming and going to protect store assets.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Maintained cleanliness of front entry area.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered front desk phones.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Notified server after seating parties in section to facilitate prompt service.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Replenished and arranged items to maintain appearance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Cashier Team Lead
KFC
Queens, NY
10.2010 - 06.2013
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Education
Some College (No Degree) -
Colegio Cardenal Sancha
La Vega, Dominican RepublicGED -
GED Preparation Center
West New York, NJSkills
- Client Safety and First Aid
- Case Management Experience
- Care Plan Management
- Vital Signs Monitoring
- Customer Service
- Inbound and Outbound Calling
- Product Organization
- Call Center Operations
- Retail Sales Customer Service
- New Hire Training
- Cash Handling
- Payment Processing
- Friendly, Positive Attitude
- Providing Customer Support
- Customer Communications
- Inbound Phone Call Management
- Research
- Payroll and budgeting
- Training and coaching
- Recruitment
- Pre-Employment Screening
- Project recruiting
- Community Networking
- New Hire Orientation
- Job Applicant Interviews
Timeline
Administrative Assistant
Always Caring Health Care Services
06.2023 - Current
CHHA
Always Caring Health Care Services
02.2018 - Current
CHHA
Always Home Care
10.2017 - 01.2018
Customer Service Representative
La Femme Boutique
08.2015 - 12.2016
Customer Greeter
Payless Shoe source
06.2013 - 08.2014
Cashier Team Lead
KFC
10.2010 - 06.2013
Some College (No Degree) -
Colegio Cardenal Sancha
GED -
GED Preparation Center
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