Elizabeth Gomez
Summary
Seeking an opportunity to contribute customer service capabilities, strong work conduct, and positive interpersonal skills to a high-performance organization. Enhancing work productivity and efficiency while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Fresno Unified School District
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Fostered positive classroom environment, managing student behavior and promoting respect.
AM/TA Tutor
California Teaching Fellows Foundation
12.2019 - Current
- Provided schoolwork assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Established positive relationships with both students and teachers, fostering open communication regarding academic progress and goals.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Created positive and encouraging learning environment to foster love for learning among students.
- Utilized technology effectively in classroom to provide interactive and engaging educational experiences.
- Developed methods to motivate and engage students in learning.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Experience in Gmail, Yahoo, Outlook
- Experience in Microsoft Word, Google Docs, Teams
PM Front/Back Office Dental Assistant
Dr. Nivedita Nijhawan DDS
04.2020 - 07.2021
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
Office Assistant
Clovis Community College
08.2018 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained clean reception area to promote positive, professional environment for clients.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Identified visitors' needs to offer solutions and information.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Maintained confidentiality in handling sensitive information.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Experience in Gmail, Yahoo, Outlook
- Experience in Microsoft Word, Google Docs
Front/Back Office Dental Assistant
Clinica Sierra Vista
01.2016 - 08.2018
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Bachelor's Degree - Psychology
California State University, Fresno
05.2023
AA Degree - Psychology
Clovis Community College
05.2021
AA Degree - Liberal Studies
Clovis Community College
05.2021
AA Degree - Science
Clovis Community College
05.2021
Dental Assistant Certificate -
Galen College
06.2010
Police Dispatcher -
Fresno City College
12.2008
HS Diploma -
J.E Academic Center
06.2008
Skills
- Adaptable
- Telephone skills
- Customer Service
- Listening Skills
- Time Management
- Appointment Scheduling
- Problem-solving skills
- Organization/Listening
- Classroom Management
- Professional Communication
- Relationship building and management
- Verbal and written communication
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Substitute Teacher
Fresno Unified School District
09.2023 - Current
PM Front/Back Office Dental Assistant
Dr. Nivedita Nijhawan DDS
04.2020 - 07.2021
AM/TA Tutor
California Teaching Fellows Foundation
12.2019 - Current
Office Assistant
Clovis Community College
08.2018 - 12.2019
Front/Back Office Dental Assistant
Clinica Sierra Vista
01.2016 - 08.2018
Bachelor's Degree - Psychology
California State University, Fresno
AA Degree - Psychology
Clovis Community College
AA Degree - Liberal Studies
Clovis Community College
AA Degree - Science
Clovis Community College
Dental Assistant Certificate -
Galen College
Police Dispatcher -
Fresno City College
HS Diploma -
J.E Academic Center
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