Elizabeth Gomez
Concord,CA
Summary
Proven Front Desk Manager and self-employed Hairstylist with a track record of enhancing customer satisfaction and retention at A&A Produce. Skilled in conflict management and guest relations, adept at problem-solving and fostering professional growth. Increased operational efficiency through effective training and scheduling, demonstrating a commitment to excellence in customer service and team development.
Overview
17
17
years of professional experience
Work History
Front Desk Manager
A&A Produce
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Unit Secretary
Dr Alberto Bolaños
09.2015 - 02.2023
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Front Office Manager
Daly City Clinic
06.2007 - 09.2012
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Associate Degree -
Skyline College
12.1996
High School Diploma -
El Camino High School
06.1994
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Customer service expertise
- Guest Relations
- Conflict Management
Languages
Spanish
Elementary
Timeline
Front Desk Manager
A&A Produce
02.2023 - Current
Unit Secretary
Dr Alberto Bolaños
09.2015 - 02.2023
Front Office Manager
Daly City Clinic
06.2007 - 09.2012
Associate Degree -
Skyline College
High School Diploma -
El Camino High School
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