Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Gomez

Albuquerque

Overview

11
11
years of professional experience

Work History

Customer Financial Services Representative

Alorica
06.2022 - 03.2023
  • Identified potential fraudulent activity, implementing security measures to protect customer accounts.
  • Trained new team members on company procedures, systems, and best practices for delivering excellent customer service in the financial sector.
  • Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
  • Conducted thorough research to resolve complex billing issues, preventing escalations and ensuring accurate resolutions.
  • Demonstrated flexibility and adaptability, seamlessly transitioning between different roles within the customer financial services team as needed.
  • Coordinated efforts between multiple departments such as collections, credit solutions, and risk management when necessary for customer issue resolution.
  • Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
  • Streamlined account management processes for increased efficiency and improved customer experience.
  • Maintained up-to-date knowledge of industry trends and best practices, utilizing insights to inform decision-making processes.
  • Participated in ongoing professional development opportunities to stay current on federal regulations pertaining to the finance industry.
  • Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
  • Provided support during high call volume periods, maintaining professionalism under pressure.
  • Developed rapport with customers, fostering loyalty and repeat business.
  • Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
  • Managed sensitive customer information with strict adherence to privacy regulations and company policies.
  • Discussed financial options with clients and provided informed suggestions.
  • Educated and worked with clients on ROI terms to find accurate solutions.

Home Health Aide

Labor of Love LLC HHS
11.2015 - 10.2020
  • Help patients with personal hygiene, dressing, bathing, and other daily tasks
  • Ensured proper health care for3+ patients
  • Perform basic health care services for patients including checking vital signs or administering prescription medication
  • Help with general light housekeeping
  • Make transportation arrangements as needed
  • Work with a nurse

Customer Service

Fry’s Electronics
07.2012 - 08.2013
  • Delivered exceptional customer service, leading to positive reviews and referrals.
  • Provided excellent customer service throughout the entire event planning process.
  • Promoted repeat business by consistently delivering superior customer service experiences.
  • Provided exceptional customer service, resolving complex issues promptly and professionally.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Education

Bachelor - Nursing

Brookline College
Albuquerque, NM

Skills

  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Ability to Multitask
  • Adaptability
  • Computer Skills
  • Effective Time Management
  • Communication Skills
  • Communication and Presentation
  • Collaboration & Teamwork

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Customer Financial Services Representative

Alorica
06.2022 - 03.2023

Home Health Aide

Labor of Love LLC HHS
11.2015 - 10.2020

Customer Service

Fry’s Electronics
07.2012 - 08.2013

Bachelor - Nursing

Brookline College

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Elizabeth Gomez