Elizabeth Gonder
Vienna,Ohio
Summary
Adept at fostering customer relationships and enhancing satisfaction, I leveraged my problem-solving and team collaboration skills at Walgreens to significantly improve service quality. My expertise in inventory control and a proven track record in elevating team performance underscore my ability to meet and exceed employer expectations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Housekeeping Associate
Sharon Regional Medical Center
- Conducted regular inspections of guest rooms, identifying areas for improvement or maintenance needs.
- Collaborated with team members to complete daily tasks efficiently and effectively, improving overall productivity.
- Contributed to a reduction in guest complaints by consistently providing thorough cleaning services in a timely manner.
- Organized housekeeping carts efficiently, streamlining the process for completing assigned tasks in each room or area.
Customer Service Associate
Walgreens
01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Increased team productivity with effective communication and coordination of tasks.
Senior Certified Pharmacy Technician
Walgreens
01.2023 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Advocated for patients' compliance with medication guidelines.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Certified Pharmacy Technician
Walgreens
10.2019 - 01.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Laborer
Price and Sons Janitorial
06.2014 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
Diploma -
Brookfield High School
Brookfield06.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Complaint Handling
- Stock replenishment
- Assertiveness
- POS System Operation
- Refunds and exchanges
- Inventory Control
- Multi-Line Phone Systems
- Clerical Support
- Product Merchandising
- Regulatory Compliance
- Safety Regulations
- Appointment Scheduling
- Cross-Functional Team Collaboration
- Point of sale systems
- Refunds processing
- Hospitality and accommodation
- Tactful and diplomatic
- Inbound and Outbound Calling
- Merchandise upselling
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Relationship Building
- Money handling abilities
- Calm Under Pressure
- Product and service knowledge
- Understanding Customer Needs
- Customer Data Confidentiality
- Work Prioritization
- Order Fulfillment
- Quality Control
- Inbound Call Management
- Product Recommendations
- Document and Records Management
- Billing Adjustments and Refunds
- Sales and Upselling
- Order and Refund Processing
- Professional telephone demeanor
- Receiving support
- Employee Coaching
- Stock management
- Order Processing
Certification
PTCB Certified
Texas Board of Pharmacy Licensed
Ohio Board of Pharmacy Trainee License
Timeline
Senior Certified Pharmacy Technician
Walgreens
01.2023 - Current
Certified Pharmacy Technician
Walgreens
10.2019 - 01.2023
Customer Service Associate
Walgreens
01.2016
Laborer
Price and Sons Janitorial
06.2014 - 01.2020
Housekeeping Associate
Sharon Regional Medical Center
Diploma -
Brookfield High School
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