Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Gonzalez

Aurora,Colorado

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker, eager to secure position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Quality Assurance

Conagra Brands
06.2022 - Current
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Recorded, analyzed, and distributed statistical information.

Scaling Operator

Conagra Brands
06.2022 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Kept accurate records of defective units or products.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.

Store Manager

Five Below
05.2021 - 06.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Front Desk Clerk

Extended Stay America
08.2019 - 05.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Store Manager

Crazy 8
10.2014 - 08.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

No Degree - Automotive Mechanics

David L. Carrasco Job Corps Center
El Paso, TX
08.2013

Skills

  • Active Listening
  • Team Leadership
  • Staff Management
  • Safety and Security Enforcement
  • Policies and Procedures
  • Management Training
  • Improve Performance
  • Customer Service
  • Positive and Friendly
  • Documentation
  • Payroll Administration and Timekeeping
  • Employee Motivation

Languages

Spanish
Native or Bilingual

Timeline

Quality Assurance

Conagra Brands
06.2022 - Current

Scaling Operator

Conagra Brands
06.2022 - Current

Store Manager

Five Below
05.2021 - 06.2022

Front Desk Clerk

Extended Stay America
08.2019 - 05.2021

Store Manager

Crazy 8
10.2014 - 08.2019

No Degree - Automotive Mechanics

David L. Carrasco Job Corps Center

Similar Profiles

CREATE PROFILE
Elizabeth Gonzalez