Overview
Work History
Education
Timeline
Generic

Elizabeth Gonzalez

Springer,New Mexico

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Zebs Bar And Grill
05.2023 - Current
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

Gas Station Attendant

Handy Way Market
10.2021 - 08.2023
  • Coordinated delivery schedules with vendors to ensure timely replenishment of stock levels without overstocking.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Maintained clean and orderly work station.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.

Activities Aide

Long Term Care Colfax Hospital
05.2019 - 12.2021
  • Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Transported and escorted program participants to and from activities and on field trips.
  • Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Planned and prepared meals to supply residents with nutritious and appealing meals.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled movies, entertainment, and other special events.
  • Managed inventory of supplies needed for recreational programming, maintaining optimal levels without exceeding budget constraints.
  • Provided transportation to appointments and events to keep residents connected to community and allow access to necessary services.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
  • Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
  • Documented preferences and helped develop relevant activities.
  • Adjusted activity schedules based on patient feedback, demonstrating responsiveness to their preferences and needs.
  • Engaged residents through events, small groups, and personal attention.
  • Promoted physical fitness among residents through guided exercise classes tailored to various ability levels, improving overall health and mobility.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Maintained master calendar and relevant records.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Ordered and maintained all recreational equipment.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.

Assistant Store Manager

Family Dollar
01.2021 - 09.2021
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

SFCC
Santa Fe, NM
05.2001

Timeline

Waitress Supervisor

Zebs Bar And Grill
05.2023 - Current

Gas Station Attendant

Handy Way Market
10.2021 - 08.2023

Assistant Store Manager

Family Dollar
01.2021 - 09.2021

Activities Aide

Long Term Care Colfax Hospital
05.2019 - 12.2021

SFCC

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Elizabeth Gonzalez