Hi, I’m
Elizabeth Gonzalez
Administration
Turlock,CA
Summary
Communicate with several insurance adjusters daily. Request and receive authorization. Obtain friendliness connections with adjusters, doctors, and legal clerks. Maintain a professional and confidential status for patients, while caring for them as family. Obtain a friendly and professional status with all cities and counties. Dynamic referral coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Efficient Referral Coordinator with 7 years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-1 and CPT codes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
1
Certification
Work History
ROMEO MEDICAL CLINIC - Work Wellness
Medical Referral Coordinator
07.2021 - 03.2024
Job overview
- Assisting with day to day operations of HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinated meetings
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Maintained employees database
- Ensure smooth communication and prompt resolution of request and questions.
- Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within department.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Pathway Healthcare
Confidential Administrative Assistant
03.2017 - 07.2019
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Reduced expenses by negotiating with vendors for cost-effective solutions and monitoring office supplies inventory levels.
- Strengthened communication between departments by proactively addressing inquiries and resolving issues promptly.
- Promoted positive work environment through effective conflict resolution strategies when faced with interpersonal challenges among team members.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
General Motors
Mobile Application Tester
05.2015 - 10.2017
Job overview
- Demonstrated software engineering knowledge, paid attention to details, observation spirit, accuracy and time management
- Other responsibilities are checking for bugs, Client Data Base Management.
- Mentored and coached team of 15 members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project lifecycle.
- Fixed identified issues to improve workflows.
- Wrote and maintained detailed internal documentation on developed systems.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into QA process when applicable.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Created and gained project approval on project test plans.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Collaborated with development teams to identify, track, and resolve software defects in timely manner.
- Designed, documented and executed test scenarios to identify software bugs.
- Used SQL, Test Director and TestBench to assist with completing projects.
- Enhanced team collaboration by actively participating in daily stand-up meetings and providing regular status updates on testing progress.
- Validated integration points between mobile applications and backend systems, mitigating potential system failures upon deployment.
- Assisted in the creation of detailed defect reports that facilitated quick resolution of identified issues during development cycles.
- Strengthened product security by identifying vulnerabilities through penetration testing exercises, safeguarding sensitive user data effectively.
Education
Modesto Junior CollegeModesto, CA
Bachelor of Criminal Justice from Criminal Justice
05.2024
Modesto Junior CollegeModesto, CA
Associate of Arts from Criminology
05.2023
University Overview
- 3.9 GPA
Modesto Junior CollegeModesto, CA
Associate of Arts from Sociology
03.2023
University Overview
- 3.9 GPA
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- HIPAA Regulations
- Prospecting
- Caseload Management
- Electronic Medical Record Software
Certification
BLS/CPR, 09/01/04, 03/01/22, Basic life support certified adult and infant
Additional Information
Criminal Justice Major.
Assessments
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
- Verbal communication, Proficient, 01/01/19, Measures a candidate's ability to effectively convey information when speaking.
Languages
Spanish
Timeline
Medical Referral Coordinator
ROMEO MEDICAL CLINIC - Work Wellness
07.2021 - 03.2024
Confidential Administrative Assistant
Pathway Healthcare
03.2017 - 07.2019
Mobile Application Tester
General Motors
05.2015 - 10.2017
Modesto Junior College
Bachelor of Criminal Justice from Criminal Justice
Modesto Junior College
Associate of Arts from Criminology
Modesto Junior College
Associate of Arts from Sociology
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