ELIZABETH GONZALEZ
South Gate,CA
Summary
With a proven track record at Central Neighborhood Foundation, I excel in patient care and phlebotomy, demonstrating exceptional venipuncture skills and patient flow management. Renowned for my positive attitude and ability to ensure patient confidentiality, I've significantly enhanced patient satisfaction and efficiency. My expertise in HIPAA compliance and effective communication positions me as a valuable asset to any healthcare team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist CPT1
Central Neighborhood Foundation
Inglewood, CA
05.2024 - Current
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Used heel and finger stick methods to obtain blood from capillaries.
- Collaborated with laboratory personnel to resolve specimen issues.
- Educated patients on specimen collection procedures and post-draw care.
- Adhered to HIPAA guidelines regarding patient privacy.
- Scheduled appointments and managed patient flow to minimize wait times.
- Conducted various blood tests and updated results into paper and electronic charts.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained accurate records of collected specimens and test results.
Medical assistant / Phlebotomy
Montes Medical Group
Inglewood, CA
11.2023 - Current
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
PATIENT ENROLLMENT SPECIALIST
Anthem Blue Cross
Nashville
07.2022 - 03.2023
- Handled new enrollments by entering customers' data and reviewing information
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services
- Explained coverage options to potential policyholders, answering questions or concerns
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families
- Used Microsoft, EMR, to document calls and schedule appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Called no shows and cancellations to reschedule
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments
- Made phone calls and sent emails to establish leads
- Provided information regarding services and policies
- Created and maintained accurate and complete records of all customer interactions in job-related software
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts
BAKERY WORKER
Visita Market
El Paso
02.2017 - 06.2017
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Packaged bakery items and purchases in boxes and bags for customer
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods
MEDICAL ASSISTANT
St. Francis Medical Center
Lynwood
08.2015 - 11.2015
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Documented vital signs and health history for patients in clinic and hospital environments
- Tested and recorded blood glucose levels
- Obtained pre- and post-treatment vital signs and weight
- Taught patients about medications, procedures and care plan instructions
- Prepared initial patient charts for admission
- Obtained all prescribed laboratory testing
CLINICAL TELEPHONE SERVICES OPERATOR
Molina Healthcare
Long Beach
03.2004 - 12.2013
- Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Communicated with patients, ensuring that medical information was kept private
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Reviewed and evaluated test results to suggest care and treatment options
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Discussed medical histories with patients in effort to provide most effective medical advice
- Trained new staff
Education
Diploma - Phlebotomist
Montes Healthcare College
Redando09.2023
Associate of Science - Criminal Justice
Everest College
US01.2007
Trade Diploma - Medical Assisting
United Education Institute
US01.2003
Skills
- Multi-Line Phone Systems
- Documentation and Reporting
- Verbal and Written Communication
- Data Entry and Database Software
- Reliable and Punctual
- Customer Service-Oriented
- Positive Attitude and Energetic
- Data Entry
- HIPAA Compliance
- Phlebotomy
- Patient Flow Management
- Venipuncture
- Patient confidentiality
- Blood collection
- Sample labeling
- Proper labeling
- Hemoglobin testing
- Pediatric phlebotomy
- HIPAA
- Skin puncture
- Blood culture collection
- Order of draw
Certification
- Certified Phlebotomy Technician 1, National Healthcareer Association
- CPR, National Health & Safety Association
References
- Manny Hernandez, Instructor/Phlebotomist, 19499467255, mhernandez@monteshcc.com
- Beatriz Barragan, Front Office Manager, (310) 746-4702, Beebarragan@gmail.com
Languages
- English
- Bilingual
Timeline
Phlebotomist CPT1
Central Neighborhood Foundation
05.2024 - Current
Medical assistant / Phlebotomy
Montes Medical Group
11.2023 - Current
PATIENT ENROLLMENT SPECIALIST
Anthem Blue Cross
07.2022 - 03.2023
BAKERY WORKER
Visita Market
02.2017 - 06.2017
MEDICAL ASSISTANT
St. Francis Medical Center
08.2015 - 11.2015
CLINICAL TELEPHONE SERVICES OPERATOR
Molina Healthcare
03.2004 - 12.2013
Diploma - Phlebotomist
Montes Healthcare College
Associate of Science - Criminal Justice
Everest College
Trade Diploma - Medical Assisting
United Education Institute
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