ELIZABETH GONZALEZ
Rialto,CA
Summary
Personable and energetic receptionist commited to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Experienced with operating and maintaining complex manufacturing equipment to ensure smooth production processes. Utilizes problem-solving skills to address and resolve mechanical issues promptly. Knowledge of quality control standards and effective team collaboration to achieve production targets.
Overview
23
23
years of professional experience
Work History
Blood Manufacturing Technicion
American Red Cross
05.2022 - Current
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
RECEPTIONIST
Giant RV
01.2007 - 05.2022
- Answer over 50 telephone calls per day fielding inquiries from potential customers, vendors, and various other callers seeking information
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
- Keep the reception area clean and neat to give customers a positive firm impression
- Assist in administrative duties for office team, including making phone calls, copies, and schedules
- Prepare packages for shipment, pickup and courier services for prompt delivery to customers and vendors
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
RECEPTIONIST
Ethan Allen
01.2002 - 01.2005
- Greeted all visitors and guests upon entering the design center, and provided appropriate assistance as requested
- Managed all incoming calls
- Assist in general administrative and clerical duties required for daily functions of business
- Maintained Designer Performance System entering all necessary data
- Maintained home call logbook and pagers for design consultants
- Maintained customer pick-up files
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
CERTIFICATE - DENTAL ASSISTANCE
Nova Institute of Health Technology
Ontario, CA01.2006
Skills
- ATTENTION TO DETAIL
- MULTITASKING
- ORGANIZATION
- COMMUNICATION
- BILINGUAL (ENGLISH & SPANISH)
- CUSTOMER SERVICE
- SCHEDULING
- SECURITY AWARENESS
- SORTING & LABELING
- MULTI-LINE TELEPHONE SYSTEMS
- DATA ENTRY
- MICROSOFT OFFICE
- COMPUTER APTITUDE
- Safety protocols
- Good manufacturing practices
- Staff training
- Production scheduling
Languages
Spanish
Native or Bilingual
Timeline
Blood Manufacturing Technicion
American Red Cross
05.2022 - Current
RECEPTIONIST
Giant RV
01.2007 - 05.2022
RECEPTIONIST
Ethan Allen
01.2002 - 01.2005
CERTIFICATE - DENTAL ASSISTANCE
Nova Institute of Health Technology
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