ELIZABETH GONZALEZ
Houston
Summary
Looking for a customer service representative position where I can utilize my advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
8
8
years of professional experience
Work History
Ceva Team Operator
Eyeforce
03.2024 - 04.2025
- Documented and detailed calls and complaints using call center's CRM database.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Home Health Aide
Special Touch Care
01.2017 - 01.2024
- Cared for patients by assisting with personal hygiene tasks
- Assisted with personal care activities, such as bathing, dressing, and grooming.
- Changed bed linens and maintained a clean-living environment for the client's safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Merchandise Associate
Yankee Stadium
03.2021 - 09.2023
- Kept work areas professional, organized, and clean.
- Moved merchandise to retail areas and added new products to shelves, racks, and bins
- Provided superior customer service by responding promptly to inquiries and solving complaints.
- Operated cash registers efficiently during peak shopping hours
- Greeted store customers, helped, and thanked each for patronage.
- Processed incoming shipments quickly
Cashier/ Customer service representative
Chick-fil-A
11.2018 - 12.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Maintained cleanliness of checkout area including countertops, registers, and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Bethel Institute
La Ceiba, Honduras12.2013
AA - Office Medical Technology
Long Island Institute
Skills
- Fluent in Spanish
- Care Plan Assessment
- Behavioral Management
- First Aid and Safety
- Customer service
- Sales & Cashier
- CPR Certification
- Call Center/ Phone etiquette
- Video Monitoring
Timeline
Ceva Team Operator
Eyeforce
03.2024 - 04.2025
Merchandise Associate
Yankee Stadium
03.2021 - 09.2023
Cashier/ Customer service representative
Chick-fil-A
11.2018 - 12.2019
Home Health Aide
Special Touch Care
01.2017 - 01.2024
High School Diploma -
Bethel Institute
AA - Office Medical Technology
Long Island Institute
Similar Profiles
Kristen DominguezKristen Dominguez
Operator at EyeforceOperator at Eyeforce
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Terrance SowellTerrance Sowell
Marketing Intern at Safety VisionMarketing Intern at Safety Vision
Anish RaghavanAnish Raghavan
Marketing Intern at TULU ltdMarketing Intern at TULU ltd
Sebastian DiegoSebastian Diego
Tennis Coach at Westside Tennis ClubTennis Coach at Westside Tennis Club