Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ELIZABETH GONZALEZ

Alice

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Assistant Business Manager

Rockstar Capital
Kingsville
03.2025 - Current
  • Prepared comprehensive reports on business activities for upper management review.
  • Provided leadership and direction to staff members across various departments.
  • Negotiated contracts with residents and other third-party vendors.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Coordinated communication between management and tenants to resolve issues efficiently.
  • Prioritized and organized tasks to efficiently accomplish leasing/delinquency goals.

Delinquent Collections Representative-Remote

PSCU-Velera
08.2024 - Current
  • Adept at handling high call volumes on a daily basis and identifying opportunities to enhance customer satisfaction
  • Input data and verified information to process electronic payments.
  • Provided exceptional customer service while discussing sensitive financial matters with debtors.
  • Negotiated payment plans with delinquent accounts to minimize losses.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Documented each customer interaction in servicing system.
  • Utilized collection software to track and report on collection activities.

Assistant Branch Manager

First Convenience Bank
Alice
12.2021 - 08.2024
  • Led team development initiatives, enhancing staff performance and morale.
  • Participated in regional meetings/conference calls to stay informed about company updates or initiatives.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
  • Approached and solved problems with initiative and sound judgment.
  • Maintained clean, safe, and welcoming branch environment for customers and employees.
  • Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives.
  • Identified opportunities for growth through market research and analysis.
  • Oversaw budgeting, expense control and account management to support financial functions.
  • Identified opportunities to deepen relationships, increase client acquisition, and improve service levels.
  • Performed regular audits of vault and teller cash with proper documentation.

Consumer Lending Specialist

Advance America
Alice
05.2022 - 11.2022
  • Prepared legal documents such as closing statements after approving loan application.
  • Assisted clients with selecting optimal loan products by explaining rates and terms.
  • Assisted in resolving any issues related to delinquent accounts or payment discrepancies.
  • Conducted employment verifications, and reference checks for potential borrowers.
  • Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans.
  • Participated in community outreach events to promote company's lending services within local markets.
  • Resolved customer complaints quickly, employing knowledge of loan products and customer service strategies.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

Assistant Manager

First Cash Pawn
Alice
12.2018 - 11.2021
  • Resolved customer complaints or issues promptly to maintain positive reputation in timely manner.
  • Assisted with hiring, training, and evaluating new staff members.
  • Monitored employee performance using real-time data and reports.
  • Collaborated with management team to set and achieve sales targets.
  • Maintained up-to-date knowledge of industry trends to stay competitive.
  • Implemented health and safety protocols to ensure safe workplace.
  • Worked closely with manager to develop strategies for improving sales and customer satisfaction.
  • Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.

Education

Certification - Dental Assistat

Brightwood College
Corpus Christi, Tx
11.2017

GED -

Alice High School
Alice, TX
05-2007

Skills

  • Sales
  • Customer service
  • Goal Oriented
  • Professionalism
  • Collections
  • Team building
  • Negotiation
  • Attention to Detail

Languages

English, Fluent

Timeline

Assistant Business Manager

Rockstar Capital
03.2025 - Current

Delinquent Collections Representative-Remote

PSCU-Velera
08.2024 - Current

Consumer Lending Specialist

Advance America
05.2022 - 11.2022

Assistant Branch Manager

First Convenience Bank
12.2021 - 08.2024

Assistant Manager

First Cash Pawn
12.2018 - 11.2021

Certification - Dental Assistat

Brightwood College

GED -

Alice High School

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