Elizabeth Gonzalez
Miami,Miami
Summary
Front desk receptionist with 3 years of experience, expert in optimizing patient flow and administrative efficiency in medical settings. Skilled in managing scheduling and insurance verification, resulting in reduced wait times and improved patient satisfaction. Seeking to apply my skills at Cano Health to contribute to an exceptional patient care environment.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Cano Health
09.2022 - Current
- Greeted and assisted visitors, ensuring a welcoming front desk experience.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained organized calendars for multiple departments.
- Coordinated incoming and outgoing mail, ensuring timely distribution of communications.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Medical Assistant
Qtrials Medical Center
06.2022 - 08.2022
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment plans and medication instructions, enhancing adherence to prescribed therapies.
- Performed routine lab tests and accurately recorded results for physician review, improving diagnostic efficiency.
- Implemented process improvements for inventory management of medical supplies, reducing waste and ensuring availability.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Bachelor - NRCMA,NRCEKG,NRCPT
FVI School of Nursing And Technology
7757W Flagler St #220 Miami Fl 3314403-2022
Skills
Communication and Customer Service:
Greet and register patients in a friendly and professional manner
Answer and direct phone calls
Actively listen and communicate clearly with staff and patients
Manage schedules, appointments, and the reception area simultaneously
Proficiency in electronic health record (EHR) systems
Proficiency in scheduling and office software (Word, Excel)
Accurate data entry
Knowledge of medical terminology for accurate communication
Timeline
Front Desk Coordinator
Cano Health
09.2022 - Current
Medical Assistant
Qtrials Medical Center
06.2022 - 08.2022
Bachelor - NRCMA,NRCEKG,NRCPT
FVI School of Nursing And Technology