Elizabeth Gonzalez
Wichita
Summary
Dynamic professional with extensive experience at SBM Management Services LP, excelling in team leadership and exceptional customer service. Proven ability to enhance workflow through effective time management and safety compliance. Recognized for fostering collaboration and mentoring staff, driving improvements in performance and client satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Groundskeeper
SBM Management Services LP
Wichita, KS
12.2025 - Current
- Supervised daily landscaping operations to ensure adherence to quality standards and safety protocols.
- Implemented efficient scheduling for maintenance tasks, enhancing workflow and resource allocation.
- Conducted regular inspections of grounds equipment, identifying necessary repairs or replacements before issues escalated into major problems.
- Trained new employees on proper groundskeeping techniques and safety procedures, facilitating their integration into the team and promoting a culture of excellence.
- Streamlined workflow for the groundskeeping team with effective task delegation and scheduling.
- Trained and mentored junior groundskeeping staff on equipment usage and maintenance best practices.
- Conducted regular inspections of grounds to identify areas for improvement and corrective actions.
- Fostered positive relationships with clients through effective communication regarding landscape maintenance plans.
- Led a diverse team of groundskeepers while fostering a positive work environment marked by open communication and collaboration.
Customer Service Representative Team Lead
SBM Management Services LP
Wichita, KS
10.2024 - 12.2025
- Developed training programs to improve staff performance and customer satisfaction metrics.
- Analyzed customer feedback to implement service improvements and enhance user experience.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Site Administrative Assistant
SBM Management Services LP
Wichita, KS
03.2023 - 10.2024
- Managed daily office operations, ensuring efficiency and adherence to company policies.
- Developed and maintained filing systems for improved document retrieval and organization.
- Implemented new scheduling tools to optimize team workflow and resource allocation.
- Conducted regular audits of office supplies and resources, ensuring optimal inventory levels.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved document processing speed by introducing automated templates for routine correspondence.
Server
Abuelos
Wichita, KS
01.2019 - 03.2023
- Managed point-of-sale transactions accurately, ensuring efficient checkout processes.
- Supported inventory management by tracking supplies and notifying management of shortages.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Centro De Bachillerato Tecnologico
Durango, Mexico06-2019
Programming Technician
Centro De Bachillerato Tecnologico
Durango, Mexico06-2019
Skills
- Teamwork and collaboration
- Safety compliance
- Time management
- Exceptional customer service
- Multitasking and organization
- Positive and professional
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Groundskeeper
SBM Management Services LP
12.2025 - Current
Customer Service Representative Team Lead
SBM Management Services LP
10.2024 - 12.2025
Site Administrative Assistant
SBM Management Services LP
03.2023 - 10.2024
Server
Abuelos
01.2019 - 03.2023
High School Diploma -
Centro De Bachillerato Tecnologico
Programming Technician
Centro De Bachillerato Tecnologico