Elizabeth Gordon
Jacksonville
Summary
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Whataburger
01.2022 - 12.2024
- Managed daily tasks to increase efficiency, service reliability, and food quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Balanced cash and credit card transactions to ensure accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased sales during off-peak hours by creating and promoting special offers.
Assistant Manager
Tropical Smoothie
10.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
QSR Manager
Circle K
05.2012 - 10.2019
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for employees and customers.
- Collaborated with district management teams to share best practices across multiple locations within the franchise network.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reviewed and approved employee schedules and timesheets.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed financial aspects of the restaurant, including budgeting, forecasting, and analyzing profit margins to drive business growth.
Education
Diploma -
Jared F Finney
Detroit, MI06.2006
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Food service background
- Full service restaurant background
Timeline
Restaurant Manager
Whataburger
01.2022 - 12.2024
Assistant Manager
Tropical Smoothie
10.2019 - 12.2021
QSR Manager
Circle K
05.2012 - 10.2019
Diploma -
Jared F Finney
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